Remote BPO Client Account Manager

ISTA Personnel Solutions; Remote; ZAR 250 000 - 350 000; Full time

Job summary

A global BPO call centre company is seeking an experienced Client Account Manager for a remote position. The successful candidate will manage multiple client campaigns, ensuring high-quality service delivery while monitoring performance and exceeding expectations. Required qualifications include 2 years' experience in the BPO industry and excellent communication skills. This role also requires working EST hours and handling US and South African public holidays. Flexibility and a proactive attitude are essential.

Qualifications

• Proven experience in the BPO industry.
• Minimum 2 years' experience as Account Manager.
• Experience with US Healthcare campaigns is a plus.

Responsibilities

• Manage daily operations across multiple client accounts.
• Track key performance indicators and service metrics.
• Serve as the primary liaison between the call center and clients.
• Lead and motivate call center team members.
• Implement quality control processes to uphold service standards.
• Develop strategies to optimize account performance.

Skills

Client relationship management

Problem-solving skills

Excellent verbal and written English skills

Dynamic and engaging personality

Ability to work in a fast-paced environment

Job description

A global BPO call centre company is seeking an experienced Client Account Manager for a remote position. The successful candidate will manage multiple client campaigns, ensuring high-quality service delivery while monitoring performance and exceeding expectations. Required qualifications include 2 years' experience in the BPO industry and excellent communication skills. This role also requires working EST hours and handling US and South African public holidays. Flexibility and a proactive attitude are essential.