Remote Booking Operations Lead — US Market

Black Pen Recruitment; Remote; ZAR 847 000 - 1 186 000; Full time

Job summary

A recruitment agency is seeking a Booking Manager in South Africa to lead booking operations and manage a team of booking agents. The ideal candidate will have at least 2 years of relevant experience and skills in problem-solving, strong communication, and attention to detail. This full-time position is remote but follows US EST operating hours. Responsibilities include overseeing booking workflows, handling customer communications, and ensuring operational efficiency.

Qualifications

• 2+ years in Operations, Technical support, or similar roles.
• Ability to handle complex digital workflows accurately.
• Experience managing a small team is preferred.

Responsibilities

• Oversee daily booking workflows and manage Performance.
• Communicate with customers regarding booking issues.
• Maintain accurate booking records and payroll inputs.

Skills

Problem-solving

Strong communication

Organization

Attention to detail

Tools

Windows-based systems

Google Sheets

Job description

A recruitment agency is seeking a Booking Manager in South Africa to lead booking operations and manage a team of booking agents. The ideal candidate will have at least 2 years of relevant experience and skills in problem-solving, strong communication, and attention to detail. This full-time position is remote but follows US EST operating hours. Responsibilities include overseeing booking workflows, handling customer communications, and ensuring operational efficiency.