Remote App Support Specialist (L2) – API & Integrations

ABC Worldwide; Remote; ZAR 660 000 - 991 000; Full time

Job summary

A global technology service provider is seeking a Level 2 Application Support Specialist to provide technical support with a focus on application troubleshooting and API integration. This role requires strong skills in incident management and the ability to analyze issues effectively. Responsibilities include root cause analysis, troubleshooting incidents, applying configuration changes, and ensuring high availability through a 24x7 on-call rotation. Ideal candidates should have experience with tools like Postman and AWS, and possess excellent communication skills.

Qualifications

• 3+ years in application support or technical support roles.
• Strong understanding of APIs and integration flows (REST, SOAP, JSON, XML).
• Ability to search logs and analyze error patterns.

Responsibilities

• Perform root cause analysis for recurring or complex issues.
• Investigate app and PWA issues with API analysis.
• Apply non-code fixes such as updating configuration entries.
• Run read-only queries to check transactions or session records.
• Validate functionality involving external systems.

Skills

Application Support

API integration

Incident management

SQL

AWS

Postman

Swagger

Clear communication

Tools

Postman

AWS (CloudWatch, DynamoDB)

Freshdesk/Jira

Job description

A global technology service provider is seeking a Level 2 Application Support Specialist to provide technical support with a focus on application troubleshooting and API integration. This role requires strong skills in incident management and the ability to analyze issues effectively. Responsibilities include root cause analysis, troubleshooting incidents, applying configuration changes, and ensuring high availability through a 24x7 on-call rotation. Ideal candidates should have experience with tools like Postman and AWS, and possess excellent communication skills.