Remote 2nd Line IT Support Engineer

Babble Cloud; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT service provider is looking for a passionate 2nd Line Engineer to provide exceptional remote support and troubleshoot a variety of IT issues for clients. The ideal candidate will possess strong skills in Microsoft 365 administration and desktop troubleshooting, with experience in service desk roles. This position supports a dynamic team environment, where attention to detail and excellent communication are essential. Employees will enjoy competitive benefits including 22 vacation days, life cover, and a home-working policy to adapt to their needs.

Benefits

Life Cover

Critical Illness Cover

Annual leave adjustments based on service

Company-issued laptop

Annual Company Celebrations

Qualifications

• Previous experience on a service desk is necessary, with managed services experience being advantageous.
• Proficient in dealing with complex technical problems.

Responsibilities

• Provide world-class service and support to clients and colleagues.
• Troubleshoot and diagnose IT issues within SLAs.
• Attend promptly to customer calls, ensuring efficient support.
• Update technical documentation and mentor colleagues.

Skills

Microsoft 365 administration/troubleshooting

Microsoft Desktop OS troubleshooting

Microsoft Azure

Antivirus management

Network troubleshooting

Hardware troubleshooting

Email Protection

Backup & Disaster Recovery

Education

Experience on a service desk

Job description

A leading IT service provider is looking for a passionate 2nd Line Engineer to provide exceptional remote support and troubleshoot a variety of IT issues for clients. The ideal candidate will possess strong skills in Microsoft 365 administration and desktop troubleshooting, with experience in service desk roles. This position supports a dynamic team environment, where attention to detail and excellent communication are essential. Employees will enjoy competitive benefits including 22 vacation days, life cover, and a home-working policy to adapt to their needs.