Recoveries Specialist

Telesure Investment Holdings (TIH); Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A financial service provider in Johannesburg seeks a motivated individual to manage motor vehicle accident claims. This role involves assessing claims, negotiating settlements, and maintaining customer relations. Ideal candidates will have 1-2 years of call center experience and strong negotiation and customer service skills. Competitive package available for the right candidate.

Qualifications

• 1-2 years call centre experience in customer services in the short-term insurance industry.
• 1-2 years debt collection experience or legal dealings with motor vehicle collisions.
• Credit control experience is advantageous.

Responsibilities

• Assess the merits of motor vehicle accident claims.
• Negotiate settlements with third parties.
• Update and inform customers on recovery status.
• Execute demands for payment from third parties.
• Ensure all data is captured accurately in recovery processes.

Skills

Negotiation skills

Data analysis

Customer service

Attention to detail

Education

Grade 12/SAQA Accredited Equivalent

Paralegal Diploma

Relevant certificate in business administration

LLB degree

Job description

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Assess the merits of motor vehicle accident claims in order to identify a possible recovery for the customer and claims business against an insured and uninsured third‑party following losses suffered by the customers and negotiate the reduction of claims costs.

Responsibilities

• Governance Roles at this level are individual contributors operating as junior specialist with operational or administrative processes, selecting the most appropriate approach (from established options) and reacting to changing priorities / circumstances.
• Process specialist
• Settlement Negotiation Negotiate the best possible settlement with uninsured third parties in the shortest amount of time in accordance with the standard operating procedure.
• Payment Management Manage and follow-up on payment arrangements made with third parties in accordance with the standard operating procedure. Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures. Payment method conversions i.e. conversion of cash payers to debit orders. Effectively manage payments from third party insurers/representatives.
• Customer Management Update, inform and notify the customers of the status of the recovery in accordance with standard operating procedures.
• Data collection and analysis Determine and decide on the feasibility of the on‑going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery. Ask questions, collect data from a variety of sources, analyse information and investigate claim. Collect third party claims information by using tracing tools and techniques to establish if the third party is insured or uninsured in accordance standard operating procedure. Identify recoverable third party claims on the workbench by assessing merits in accordance with the standard operating procedures. Collate data from the Dreamtec App to ascertain if the third‑party details have been obtained by the tow truck driver.
• Correspondence Execute telephonic and written demands for payment of outstanding debt from third parties in accordance with the standard operating procedure.
• Document Management Ensure all relevant data obtained during the course of a recovery including payment arrangements negotiated is captured accurately and timeously in order to ensure a successful outcome. Make relevant updates on the system as per standard operating procedure (frequency and standard).
• Continuous Development Ensure up-to-date knowledge of company products, systems and procedures.
• Work Scheduling and operational compliance Organise own work schedule in order to get the job done, coordinating with support services and ensure completed work within SLA.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Paralegal Diploma or Debt collection certificate (Advantageous); Relevant certificate in business administration (Advantageous). LLB degree (Advantageous)

Experience

• 1-2 years call centre experience within a customer services environment in the Short term insurance industry (Essential); 1-2 years debt collection experience/Legal dealings with motor vehicle collisions (Advantageous); Credit control experience (Advantageous).

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.