Receptionist

People Dimension; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A professional services firm in Cape Town is seeking a receptionist to manage incoming calls, attend to visitors, and maintain a tidy reception area. The ideal candidate should possess strong communication skills and the ability to multitask effectively. Key responsibilities include answering calls, distributing mail, and ensuring security in the office environment.

Qualifications

• Excellent communication skills and telephone etiquette.
• Ability to manage multiple tasks effectively.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer incoming calls and direct them appropriately.
• Receive and attend to visitors and suppliers.
• Maintain a tidy reception area and manage office supplies.
• Sort and distribute mail and packages.
• Control access to the office for security.

Job description

Responsibilities

• Answer incoming calls after no more than three rings, directing calls to staff and conveying accurately detailed messages via email when staff are unavailable.
• Receive visitors (customers or suppliers) politely and ensure they are attended to promptly.
• Interact with staff respectfully and professionally; obtain outgoing cell phone and national telephone numbers for staff.
• Treat all calls with respect and urgency.
• Maintain a smart, unrevealing, appropriate corporate dress code.
• Receive courier parcels and distribute as required.
• Answer, screen, and forward incoming phone calls.
• Ensure reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms, brochures).
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort, and distribute daily mail and deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, maintaining a monthly attendance register).
• Update calendars and schedule meetings.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.