Quality Specialist - Information & Technology Governance - Bstd

South African Reserve Bank; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading financial institution in Johannesburg seeks a Quality Specialist to oversee the implementation of an Information and Technology Quality Management System. The role requires at least 8 to 10 years of IT quality management experience, along with relevant certifications like ISO and COBIT. The successful candidate will drive quality objectives, ensure compliance, and lead stakeholder engagements to uphold the institution's high standards in technology governance.

Qualifications

• Possession of an Honours degree in Computer Science, Information Systems, or related IT field.
• Minimum of 8 to 10 years' experience in IT quality management.
• Certifications in IT Quality Management and ISO are essential.

Responsibilities

• Develop, implement, and maintain the I&T quality management framework.
• Monitor the implementation of quality management plans.
• Lead stakeholder engagements internal and external.

Skills

IT quality management experience

Quality assurance knowledge

Project management skills

Problem-solving and analytical skills

Effective verbal and written communication skills

Leadership skills

Negotiation and conflict resolution skills

Continuous improvement

Education

Honours degree in Computer Science or related IT degree

Tools

Microsoft Office

COBIT

ITIL

PMBOK / PRINCE2

Job description

Job title : Quality Specialist – Information & Technology Governance – BSTD

Job Location: Gauteng, Johannesburg Deadline: December 26

Job Description

Brief description

The main purpose of this position is to manage and drive the implementation of an Information and Technology (I&T) Quality Management System (QMS), along with standards and processes that support the achievement of the South African Reserve Bank's (SARB) I&T quality objectives, as well as ensure that the I&T solutions and services provided to the SARB consistently meet high standard and effectively support the I&T strategy.

Detailed description

The successful candidate will be responsible for the following key performance areas :

• Develop, implement and maintain the I&T quality management framework and processes for the SARB.
• Determine and establish best practices, standards, processes and responsibilities necessary to achieve the SARB's I&T quality objectives, ensuring alignment with I&T governance requirements.
• Provide input into the quality management policy and I&T quality objectives of the SARB.
• Determine the I&T quality requirements of stakeholders to ensure the delivery of high-quality I&T products and services.
• Develop quality management plans for I&T processes, projects and objectives across the SARB in accordance with I&T governance requirements (e.g. COBIT).
• Monitor the implementation of quality management plans to ensure target maturity levels are achieved for all I&T processes across the SARB.
• Promote the QMS and quality objectives throughout the SARB, including training subject matter experts, project managers and other relevant stakeholders in the implementation of the QMS.
• Develop and implement methods to measure and report on the effectiveness and efficiency of the QMS.
• Identify and mitigate risks associated with I&T quality management, ensuring compliance with relevant governance frameworks as well as regulatory and industry standards.
• Lead stakeholder engagements (internal and external), displaying the ability to solicit information as well as deliver a coherent and convincing message.
• Stay up to date with developments in the I&T quality management field and apply new knowledge to own functional area.

Qualifications

To be considered for this position, candidates must be in possession of :

• a minimum of an Honours degree in Computer Science, Information Systems or Informatics, or a related information technology (IT) quality discipline, technical field or certification;
• a minimum of 8 to 10 years' IT quality management experience; and
• certifications in IT Quality Management and ISO (essential requirement).
• Six Sigma or relevant quality management methodology certification;
• ITIL certification;
• PMBOK / PRINCE2 certification;
• COBIT Foundation certification.
• Industry, organisational and business awareness knowledge;
• Quality assurance knowledge;
• Quality assurance skills;
• Release management knowledge;
• Continuous improvement;
• I&T governance knowledge;
• Project management skills;
• Service management knowledge;
• I&T performance management knowledge;
• Extensive knowledge of IT quality management systems implementation;
• An understanding of IT quality systems regulatory requirements;
• In-depth knowledge and use of process improvement and quality management methods, tools and technology used to create and support defect‑free, application software or business operations processes;
• An understanding of applications and / or infrastructure platforms;
• An understanding of process mapping concepts and tools;
• Proficient in the use of Microsoft Office applications;
• Report writing skills;
• Planning and organising skills;
• Facilitation skills;
• Problem‑solving and analytical skills;
• A drive for results;
• Strong leadership skills;
• Effective verbal and written communication skills;
• Effective interpersonal skills;
• The ability to work in a team;
• Negotiation and conflict resolution skills;
• A service and stakeholder focus;
• An experienced change agent with energy, passion and enthusiasm to drive change;
• Building and maintaining relationships;
• Impact and influence;
• Judgement and decision‑making skills.