Property Partnerships & Customer Relationship Assistant

RecruitAGraduate; Remote; ZAR 550 000 - 771 000; Part time

Job summary

A recruitment agency is seeking a part-time, remote Partnerships & Customer Relationship Assistant to engage with housing associations and charities across the UK. In this phone-led role, you will build relationships by making outbound calls, understanding the needs of various organizations, and identifying partnership opportunities. The ideal candidate has a relevant tertiary qualification and prior experience in outbound sales or business development, along with strong communication skills. Join a results-driven environment that values meaningful engagement in the housing sector.

Benefits

Performance incentives

Access to CRM tools and sector training

Work in a fast-growing organization

Qualifications

• Tertiary qualification in a relevant field.
• Prior experience in outbound calling or business development.
• Strong verbal communication skills.

Responsibilities

• Make daily outbound calls to various organisations.
• Build and maintain structured follow-up processes.
• Track changes in procurement trends and gather intelligence.

Skills

Outbound calling

Verbal communication

Relationship building

Organisational skills

CRM discipline

Education

Tertiary qualification in Business, Communications, Social Sciences, Property, Public Administration, or a related field

Job description

This is a remote position.

Our client is looking for a part-time, remote, Partnerships & Customer Relationship Assistant to build and develop relationships with housing associations, supported living providers, charities, and care organisations across the UK. This is a phone-led, outbound role focused on speaking directly with decision-makers, understanding their housing needs, and identifying opportunities for long-term partnership. The role suits someone who enjoys conversation, persistence, and relationship-building rather than passive, inbox-based work.

If you’re proactive, confident on the phone, and motivated by meaningful impact in the housing sector, this role offers a clear remit and measurable outcomes.

Key Responsibilities

• Outbound Outreach & Engagement
• Make daily outbound calls to housing associations, supported living providers, charities, local authorities, and accommodation teams
• Navigate switchboards and gatekeepers to reach senior decision-makers
• Build and maintain a structured follow-up process so no potential relationship goes cold
• Relationship Building & Needs Discovery
• Understand each organisation’s housing criteria, referral pathways, and geographic priorities
• Identify current and upcoming procurement needs
• Lead Qualification & Opportunity Mapping
• Identify opportunities for long-term leases, temporary accommodation, and specialist housing (e.g. mental health, step-down care, D2A, semi-independent living)
• Gather clarity on unit sizes, locations, rent caps, licensing, and contract terms
• Capture and maintain accurate information within the CRM system
• Market & Sector Intelligence
• Track changes in procurement trends, contract expiries, frameworks, and tenders
• Gather insight into competitor offerings and unmet provider needs
• Internal Handover & Follow-Through
• Hand qualified opportunities to sourcing and operations teams with full detail
• Maintain relationships to ensure momentum and continuity

Requirements

Essential:

• Tertiary qualification in Business, Communications, Social Sciences, Property, Public Administration, or a related field
• Prior experience in outbound calling, sales development, partnerships, or business development
• Strong verbal communication skills and confidence speaking to senior stakeholders
• Ability to build rapport quickly and maintain long-term relationships
• Strong organisational skills and CRM discipline

Advantageous:

• Exposure to housing, social care, supported living, property, or local authority environments
• Understanding of procurement or commissioning processes

Performance Measures (KPIs)

Success in this role is measured through consistency and meaningful engagement, including:

• Daily outbound calls
• Weekly conversations with decision-makers
• Number of organisations mapped and profiled
• Qualified opportunities generated
• Follow-ups and next steps secured

This is a results-driven role focused on real conversations and real needs, not vanity metrics.

Benefits

• Performance incentives linked to qualified opportunities and partnerships
• Full access to CRM systems, tools, data sources, and sector training
• Opportunity to work in a fast-growing organisation delivering essential housing solutions
• A professional, high-integrity environment where outcomes matter
• Part-time, fully remote