Property Administrator

The Legends Agency; Cape Town; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A property management firm is seeking a Property Administrator to support a busy UK-based team from anywhere in South Africa. The role involves handling administrative tasks, managing communications with leaseholders, and providing excellent customer service. Ideal candidates have 2+ years in administration, strong communication skills, and proficiency in Microsoft Office. A friendly and proactive attitude is essential for success in this remote position.

Qualifications

• Minimum 2 years of administrative experience in property or customer service.
• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.

Responsibilities

• Handle incoming calls and log information accurately.
• Manage the shared property mailbox efficiently.
• Provide customer service support and resolve leaseholder/resident queries.
• Assist with Health & Safety administration tasks.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Multitasking

Tools

Microsoft Office

MRI Qube Global Software

Job description

Overview

Property Administrator

Support a busy UK-based property management team. Work from Anywhere in South Africa

Remote Anywhere in SA | R25,000 to R35,000 | UK Hours (37.5 hours per week, Monday to Friday)

About Our Client

Our client is a well-established property management company delivering high-quality services to a diverse portfolio of buildings. They pride themselves on professionalism, exceptional customer care, and compliance with industry regulations such as the RICS Code of Practice. With a collaborative team culture and commitment to excellence, they offer an opportunity to be part of a fast-paced, people-focused environment where your contribution has a real impact.

The Role: Property Administrator

The Property Administrator will play a key role in supporting the property services team by ensuring smooth day-to-day operations and effective communication with leaseholders and residents. This role involves a variety of administrative and customer service tasks to help deliver a top-tier property management service, all in line with industry best practices and company procedures.

Key Responsibilities

• Handle incoming calls and log information accurately
• Manage the shared property mailbox efficiently
• Provide customer service support and resolve leaseholder/resident queries
• Assist with Health & Safety administration tasks
• Prepare and send leaseholder/resident communications (mail merges, newsletters, correspondence)
• Administer licences for leaseholders (e.g., Sub-let and Pet)
• Provide cover for absent property team members as needed
• Undertake ad hoc administrative duties to support property managers and the wider team

About You

• Minimum 2 years of administrative experience, preferably in a property or customer service environment
• Excellent organisational and time management skills
• Strong written and verbal communication abilities
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Friendly, proactive, and approachable personality
• Able to multitask and manage competing priorities
• Desirable: Experience using MRI Qube Global Software or similar property management software
• Desirable: Interest in building a career in property management