Property Accounting Team Leader (UK hours)

MRI Software; Cape Town; Hybrid; ZAR 700,000 - 900,000; Full time

Job summary

A leading real estate software company in Cape Town seeks a Team Lead in Managed Services to oversee client deliverables and manage the Property Accounting team. This hybrid role involves mentorship, performance management, and collaboration with cross-functional teams. Ideal candidates should have comprehensive knowledge of property accounting and experience with MRI software. The position offers competitive benefits and promotes an inclusive workplace.

Benefits

Office breakfasts

Quarterly lunches

Medical aid scheme

Competitive personal pension plan

Tuition reimbursement schemes

Flexible work-from-anywhere for two weeks per year

Qualifications

• Comprehensive knowledge of UK industry-specific market segments and best practices for property accounting.
• Experience understanding end-user processes as an end-user.
• Ability to meet deadlines with high motivation and flexibility.

Responsibilities

• Conduct 1:1s with direct reports and team check-ins.
• Manage the performance review process and support onboarding of new members.
• Act as a Client Lead, delivering complex services and supporting team upskilling.

Skills

Knowledge of UK property accounting

Experience with MRI Property Management software

Management experience

Organizational skills

Ability to work independently

Tools

MRI Property Management software (e.g., QubePM, Horizon, ProLease Enterprise)

Job description

Overview

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. We hire the absolute best employees to carry out our mission. We work hard and celebrate success, with a commitment to client success, employee engagement, and empowering teams to reach their full potential.

Together with the whole Pride, employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future. We operate a hybrid working model with 3 days of working from home per week. This role is based in our Cape Town office. Please note that this position will be supporting the UK region and therefore, working UK hours (10:00 - 18:30 SA time and until 19:30 during daylight saving).

Position Overview

As a Team Lead in the Managed Services team, you will be responsible for client deliverables and managing the Property Accounting team in SA. You will drive team metrics including revenue, utilisation, engagement management, client satisfaction and delivery efficiency. You will provide leadership, mentoring and training, manage work distribution, and ensure engagements are completed successfully according to the scope of work. You will act as a resource for delivery, escalations, client committees, and cross-department communication as appropriate.

As a Team Lead, you are expected to spend 50% of your time on people management and 50% on functional work. This split may be adjusted and will be communicated by the leadership team if applicable. The responsibilities listed are not exhaustive and may include additional sub-tasks.

Responsibilities

• Conducting 1:1s with direct reports (bi-weekly or as required).
• Conducting team check-ins.
• Managing the full performance review process, addressing development opportunities and skills gaps for work in progress.
• Supporting onboarding and training of new team members.
• Managing leave and schedules.
• Collaborating with Team Leads and Managers in Managed Services to promote a connected environment.
• Collaborating with Senior Management and HR/TA regarding recruitment and the interview process.
• Collaborating with business leaders across regions to strengthen the team with emphasis on people management, culture and delivery excellence.

• Act as a Client Lead on engagements, delivering more complex services while supporting upskilling of the team.
• Accurate and timely administrative tasks and time reports for work delivered to clients for self and delivery team.
• Filter team questions to support core processes and enabling functions.
• Assist leadership with special projects and initiatives for the Managed Services organisation.
• Develop strong relationships with cross-functional partners.

Requirements

• Comprehensive knowledge of UK industry-specific market segments, business rules, SOPs and process best practices for property accounting and/or lease administration.
• Subject matter expert in at least one MRI Property Management software (e.g., QubePM, Horizon, ProLease Enterprise).
• Experience understanding end-user processes, ideally having worked as an end-user.
• Previous management experience is desirable.
• Ability to work independently and under deadlines.
• Good organizational skills and the ability to manage priorities.
• High degree of dependability, motivation and flexibility.

Benefits

• Perks such as office breakfasts, quarterly lunches and virtual social events; employee-led groups including DEI committee, Women and Allies, and Pride Event Group.
• Medical aid scheme.
• Competitive personal pension plan.
• Parental leave to spend time with arrivals.
• 25 days of annual leave plus public holidays, plus 16 hours of flex time off.
• Tuition reimbursement schemes.
• Flexible work-from-anywhere for two weeks per year.

MRI continues to strive to amaze as a global industry leader in Social Housing software. Whether you are joining as a new Pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing growth in the PropTech space.

Amazing growth takes amazing employees. Please apply — we’d love to hear from you!

As a global company, MRI Software is committed to being an inclusive employer, regardless of ethnicity, religion, sexual orientation, gender identity, disability, age, military or veteran status. Diversity, Equality, and Inclusion are values critical to our success.