Project Manager - Cape Town

Clickatell; Cape Town; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A top tech company in Cape Town is seeking a Project Manager to oversee software implementation projects. This role involves managing customer expectations and deployment activities, ensuring timely and successful delivery. Ideal candidates will have over 3 years of experience and strong knowledge of project management methodologies. The position offers various perks including medical aid contributions and remote working possibilities.

Benefits

Medical Aid contribution

Pension fund contribution

Quarterly performance incentive bonus

Reimbursable communications allowance

Remote Working possibility

Home office set-up

Qualifications

• 3+ years of experience in managing software implementation projects in a fast-paced environment.
• Experience interacting with high-profile clients is essential.
• Proven track record in implementing technology solutions.

Responsibilities

• Manage deployment of integration activities for mainstream customers.
• Develop project plans and monitor progress.
• Coordinate internal and customer teams for project success.

Skills

Software implementation project management

Stakeholder management

Jira proficiency

Confluence proficiency

Business requirements understanding

Education

Tertiary qualification in project management or relevant field

Tools

Jira

Confluence

MS Office Suite

Job description

Overview

Job title : Project Manager - Cape Town

Job Location : Western Cape, Cape Town

Deadline : October 11, 2025

Purpose

We put our customers first and bring focus and energy to what matters to them and grows their business. This role ensures customer implementations stay on track and are delivered on-time to high standards. The role will drive operational excellence by coordinating, facilitating and managing onboarding activities that are critical to achieving success and unlocking value for customers. Success in this role centers around managing customer expectations and onboarding solutions within the chat commerce and technology landscape for different projects. You will work closely with Sales and the Product & Technology teams to keep everyone in sync, track progress, and address obstacles to ensure successful launches and consumer usage.

We Do The Right Things

Responsibilities of the Role

• Manage deployment / integration activities for key, mainstream customers from contract to launch.
• Manage different types of projects and activations by developing project plans and ensuring optimal utilization of all tools to track progress and monitor roadblocks.
• Establish all project requirements and ensure compliance at all timeframes and prepare appropriate presentations for all customers.
• Coordinate all activities, both internal teams, customer teams and (when appropriate) third party (external) teams.
• Measure, control and report on all project activities related to milestones and budgets.
• Identify key weaknesses and failure points in current project implementation plans and spearhead process improvements towards best practice.
• Guide customers through required implementation processes and act as focal point for project communications. Ensure successful deployments to consumer usage.
• Managing issue escalation and resolution processes on behalf of the customer.

We Are On A Learning Journey

Requirements of the Role

• Tertiary qualification in a relevant field (project management or systems development) or relevant field experience.

Work Experience

• 3+ years of software implementation project management experience in a fast paced, high-growth organization.
• Experience working with high profile customers in a project management capacity.
• Implementing and successfully managing projects or initiatives.
• Experience with payments, telecoms or fintech environments in a SAAS architecture will be an advantage.
• Knowledge of different deployment methodologies is a requirement.
• Proficient knowledge and ability (you know your stuff).
• Ability to understand business requirement specification documentation.
• Jira and Confluence proficiency with understanding of MS suite of products.
• Ability to work with stakeholders at different levels across cultural and time zone barriers.
• In-depth knowledge and ability (you are the “go-to” person).
• Project management tools and best practices for enterprise solution implementation.
• Expert ability to handle high profile customers and complex technology projects.

Why You Should Join

Perks of the Role

• Medical Aid contribution
• Pension fund contribution
• Quarterly performance incentive bonus
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Remote Working possibility
• Home office set-up with laptop, monitor and other related items.