Professional Services Payroll Consultant

Times 3 Technologies (Pty) Ltd; Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading technology consulting firm in Durban is seeking a Professional Services Consultant to deliver Payroll/HR services. You will design, build, and implement systems while providing support and training to clients. Ideal candidates have a degree and experience with Sage solutions. This role offers opportunities for travel and customer interaction.

Qualifications

• Degree level education required.
• Certification in Sage 300 People or Sage Premier solutions will be beneficial.

Responsibilities

• Responsible for design and implementation of systems.
• Provide ongoing customer training and support.
• Assist with pre-sales activities and customer satisfaction.

Skills

Excellent verbal and written communication

Customer relationship management

Problem-solving skills

Team collaboration

Education

Degree level education

Tools

Sage 300 People

Sage Premier solutions

Job description

Overview

The Professional Services Consultant will be a member of our regional team and will be responsible for the delivery of Payroll/HR services utilising best practices to support sales and perform implementations and general consulting activities to our clients. You will assist with the implementation and support requirements, and work in conjunction with customer teams to provide the best possible resolutions to our clients requirements, whilst ensuring we meet the clients expectation, and ensuring that scope and budget are met. More specifically, you would be responsible for the appropriate design, build, configuration, customisation, testing, delivery, documentation, and transition to support our solutions, either directly or through delegation to other Consultants. Additionally, presentation of training may be required, either internally or externally. Pre-Sales may also form an element of the daily activities whereby you would be required to produce feasibility assessments and estimates to deliver on our client’s requirements. This role requires a good understanding of both business processes and IT solutions.

Key Responsibilities

• System build
  • Responsible for the appropriate design, build, configuration, customisation, testing and delivery of implementations
  • Create and share best practice recommendations with customers ensuring an optimal use of the software
• Customer focus
  • Responsible for the ongoing maintenance at customers
  • Provide customer training
  • Deliver quality work on time and within budget
  • Ensure customer satisfaction and build strong and positive relationship
  • Take ownership of customer issues
• Sales assistance
  • Assisting pre-sales with proof of concepts
  • Assisting on building estimates for budgets for implementations
• Telephonic Support
  • Assisting customers telephonically may be required
• Communication
  • Demonstrate excellent verbal and written communication
  • Create and maintain documentation
  • Write clear processes adhering to best practices, and other documents
• Teamwork & self-management
  • Work as part of a team, contributing and sharing best practices, knowledge, resources and ideas
  • Proactive approach to self-learning
  • Proactively manage own workload across multiple projects
• General
  • Traveling to customers (locally and nationally) may be required

Qualifications

• Degree level education
• Certification in Sage 300 People or Sage Premier solutions will be beneficial