Professional Services Account Manager - Talent Management

Lumenii; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading professional services firm based in Gauteng is seeking a Professional Services Account Manager focused on Talent Management. This role involves developing and maintaining strategic client relationships, ensuring high satisfaction and delivery excellence. Ideal candidates should have at least 10 years of experience in HR or related fields, strong negotiation and stakeholder management skills, and the ability to thrive in a dynamic environment. Full-time position offers collaborative opportunities with various internal teams.

Qualifications

• 10+ years of experience in HR or Industrial/Organisational Psychology preferred.
• Proven experience in account management, sales, or a client-facing role.
• Familiarity with psychometric assessments and OD practices.

Responsibilities

• Develop and sustain long-term client relationships as the primary point of contact.
• Identify and shape upsell/cross-sell opportunities that deliver measurable value.
• Collaborate with internal teams to deliver to scope and SLAs.
• Facilitate client and internal accreditation training.
• Provide regular updates on account health, satisfaction, and financial performance.

Skills

Client Relationship Management

Negotiation

Stakeholder Management

Commercial Acumen

Education

Registered Industrial and Organisational Psychologist / Psychometrist

Job description

Overview

Professional Services Account Manager - Talent Management for Lumenii. Own and grow strategic client relationships while ensuring seamless delivery.

You will manage and expand existing accounts, safeguard satisfaction, and deliver integrated professional services—client onboarding, accreditation training, job profiling and competency mapping, assessment feedback, and targeted OD interventions.

Success is defined by deep client understanding, consistently high satisfaction, delivery excellence, and achievement of revenue targets through effective cross‑functional collaboration.

Key Responsibilities

• Client Relationship Management – Develop and sustain long‑term relationships as the primary point of contact and trusted adviser. Translate client goals into delivery plans and SLAs; monitor sentiment and close feedback loops.
• Account Growth & Retention – Identify and shape upsell / cross‑sell opportunities that deliver measurable value. Drive renewals on time; manage risks proactively and elevate early where appropriate. Partner with the Commercial Director to forecast, track, and deliver portfolio revenue targets. Ensure pricing supports profitability and market competitiveness; contribute to proposals and commercial models.
• Collaboration with Internal Teams – Work with PMO and Customer Success to deliver to scope and SLAs; channel client insights into continuous improvement. Partner with Product and Delivery on solution design, implementation plans, and quality assurance.
• Professional Services Delivery (integrated) – Facilitate client and internal accreditation training. Conduct job profiling and competency mapping aligned to role success profiles. Deliver assessment feedback to individuals, teams, and leaders (selection and development contexts). Design and implement tailored OD interventions (e.g., culture surveys) and support interpretation of psychometric data and dashboards.
• Reporting & Performance Monitoring – Provide regular updates on account health, satisfaction, delivery quality, and financial performance. Produce clear reports on progress towards goals, risks, and recommended actions.

Knowledge and Experience

• Proven experience in account management, sales, or a client‑facing role.
• 10+ years' in HR or Industrial / Organisational Psychology (preferred).
• Registered Industrial and Organisational Psychologist / Psychometrist.
• Familiarity with psychometric assessments and OD practices (training, profiling, OD interventions).

Desired attributes & Seniority level

• Excellent communication, negotiation, and stakeholder management; effective under competing priorities.
• Strong commercial acumen with budget ownership and target delivery; highly organized and detail‑oriented.
• Strategic, relationship‑centered, and solutions‑focused; proactive self‑starter who thrives in a dynamic environment.
• Mid‑Senior level employment type Full‑time.

Employment type

Full‑time

Job function

Human Resources

Industries

Human Resources Services