Product Manager - Platforms

Fireflies.ai; Cape Town; Remote; ZAR 1 198 000 - 1 713 000; Full time

Job summary

A leading AI collaboration platform is seeking a Product Manager to oversee user-facing applications, focusing on growth and user engagement. The ideal candidate will have over 4 years of product management experience and a strong background in user lifecycle management. This role offers competitive compensation, flexible working hours, and the opportunity to work remotely anywhere in South Africa.

Benefits

Competitive compensation

Work remotely anywhere in your respective country

Paid time off and flexible leave policy

Flexible working hours

LGBTQ+ friendly

Tech reimbursements

Qualifications

• 4+ years of product management experience focused on desktop/mobile apps and browser extensions.
• Demonstrated success in launching and scaling user-facing software.
• Strong understanding of user lifecycle touchpoints.
• Exceptional collaboration and communication skills.

Responsibilities

• Lead product strategy, execution, and lifecycle for user-facing platforms.
• Design and optimise onboarding and retention flows.
• Understand customer journeys and deliver reliable platform experiences.
• Collaborate cross-functionally with engineering, design, and marketing.
• Prepare platforms for future real-time collaboration and voice AI.

Skills

Product management

User experience design

Lifecycle management

Collaboration

Data-driven decision making

Job description

Fireflies.ai is the #1 AI teammate for meetings, trusted by over 20 million people across more than 500,000 organizations from fast-growing startups to Fortune 500 enterprises. Whether in sales, project management, marketing, operations, or product development, Fireflies is revolutionizing team collaboration by capturing knowledge, automating repetitive tasks, and enhancing productivity before, during, and after every meeting.

Recognised as a category-defining platform, Fireflies has achieved unicorn status with a valuation exceeding $1 billion. Ramp data shows Fireflies is the 6th most purchased AI platform in the US. Chances are, you’ve already seen Fireflies in action, quietly powering one of your recent meetings.

Role Overview

We are seeking an entrepreneurial Product Manager to own our user-facing platforms like desktop app, mobile app, and Chrome extension at Fireflies.ai. You will lead the roadmap, development, and user lifecycle touchpoints (e.g. push notifications), driving adoption, retention, and engagement. As Fireflies.ai evolves to deliver more real-time collaboration and voice AI experiences, your work will be critical to our next stage of growth.

Key Responsibilities

• End-to-End Ownership: Lead product strategy, execution, and lifecycle for desktop, mobile, and Chrome extension.
• Lifecycle Management: Design, implement, and optimise onboarding, activation, push notifications, and retention flows.
• User Experience: Deeply understand customer journeys, pain points, and workflows to deliver delightful, performant, and reliable platform experiences.
• Collaboration: Work cross-functionally with engineering, design, data, and growth to launch new features and improve existing ones.
• Platform Growth: Partner with marketing to scale adoption and usage, leveraging data and experimentation.
• Realtime & Voice: Prepare platforms for the future of real-time collaboration and voice AI, aligning closely with product and engineering leadership.

Requirements

• 4+ years of product management experience with a focus on desktop/mobile apps and browser extensions.
• Demonstrated success in launching, scaling, and marketing user-facing software across platforms.
• Strong understanding of user lifecycle touchpoints: onboarding, push, engagement, retention.
• Technical proficiency: Able to work closely with engineering and make data-driven decisions.
• Exceptional collaboration, project management, and communication skills.
• Startup or high-growth environment experience preferred.

Values that are important to us

• You should be a great communicator and culture maintainer.
• Take a look at our culture document.
• You're data-driven and customer-focused.
• You value fast & incremental engineering cycles.
• You maintain design excellence and minimise complexity.
• You measure your results & automate when possible.
• You get 10% better at something every week.
• You have an internal compass and take accountability & initiative.
• We value overcommunication, candid feedback and a results-driven culture.

Perks and benefits

• Competitive compensation.
• Work remotely anywhere in your respective country.
• Ability to move laterally within a team and grow rapidly.
• Paid time off and flexible leave policy.
• No boss culture.
• Flexible working hours.
• LGBTQ+ friendly.
• Company offsites.
• Tech reimbursements.

About us

At Fireflies.ai, we’re revolutionizing the way teams interact with AI in their daily work. Our inclusive culture champions security, innovation, customer experience, and growth. Backed by $19 million from top-tier investors like Canaan, Khosla Ventures, and angels from Slack, Facebook, Dropbox, Amazon, and Salesforce, Fireflies is driven by a passionate 100+ member global team spanning 20+ countries and every timezone. We’re building a world-class, global-first team, and we dogfood our product to do so.

We are an equal opportunity employer and strongly value diversity at our company because our team will be stronger with different perspectives and experiences. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.