Proactive Field Support Technician - Onsite & Remote

Bebeesupport; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading support service company is seeking a proactive technician for the role of Field Support Specialist in Durban, KwaZulu-Natal. You will be responsible for providing both on-site and remote support, ensuring user satisfaction, and managing technical issues while ensuring compliance with service level agreements. Applicants should have a National Senior Certificate and relevant certifications, including A+ and N+. This office-based position offers opportunities for professional growth and development.

Benefits

Professional growth opportunities

Qualifications

• Proactive technician with strong user satisfaction management skills.
• National Senior Certificate required.
• A+ and N+ certifications needed.

Responsibilities

• Ensure user satisfaction through effective support.
• Manage technical issues in a timely manner.
• Maintain compliance with service level agreements.

Skills

Proactive technician

User satisfaction management

Technical issue resolution

Education

National Senior Certificate

A+ certification

N+ certification

Job description

A leading support service company is seeking a proactive technician for the role of Field Support Specialist in Durban, KwaZulu-Natal. You will be responsible for providing both on-site and remote support, ensuring user satisfaction, and managing technical issues while ensuring compliance with service level agreements. Applicants should have a National Senior Certificate and relevant certifications, including A+ and N+. This office-based position offers opportunities for professional growth and development.