Proactive Customer Service Agent - Order & Support

Scateck Recruitment; Roodepoort; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A recruitment firm in South Africa is seeking a Customer Service Representative to manage customer transactions and feedback. Key responsibilities include developing positive customer relationships and providing professional support. The ideal candidate will have a Grade 12 qualification, excellent communication skills, and a customer-focused approach. Experience in a customer service environment is an advantage. This role emphasizes accuracy, attention to detail, and teamwork.

Qualifications

• Experience in a customer service department or call center is an advantage.
• Excellent command of the English language required.
• Product application knowledge of catering equipment is an advantage.

Responsibilities

• Process all customer transactions accurately and promptly.
• Manage customer feedback regarding order status and inquiries.
• Develop relationships with customers and provide support.

Skills

Customer focused

Excellent communication skills

Problem solving ability

Team player

Time management skills

Education

Grade 12/Matric equivalent

Qualification in Sales

Tools

SAP

Microsoft Office

Job description

A recruitment firm in South Africa is seeking a Customer Service Representative to manage customer transactions and feedback. Key responsibilities include developing positive customer relationships and providing professional support. The ideal candidate will have a Grade 12 qualification, excellent communication skills, and a customer-focused approach. Experience in a customer service environment is an advantage. This role emphasizes accuracy, attention to detail, and teamwork.