Porter

The Capital Hotels and Apartments; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A premier hospitality establishment in Cape Town is seeking a Porter responsible for greeting guests and assisting with their luggage upon arrival. The ideal candidate will provide high-quality service while ensuring the lobby and forecourt remain clean. Key qualifications include a Matric certificate, strong interpersonal skills, and the ability to work under pressure. This role is suited for those who are friendly, presentable, and proactive in their approach to guest service.

Qualifications

• Hands on problem solving approach and ability to remain calm under pressure.
• Friendly, courteous, and service-oriented demeanor.
• Ability to work as part of a team as well as independently.

Responsibilities

• Greet and welcome all guests to the hotel.
• Assist guests with their luggage and ensure high hospitality standards.
• Maintain cleanliness of lobby and forecourt areas.

Skills

Problem Solving

Interpersonal skills

Team Player

Attention to detail

Effective communication

Education

Matric

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description:

The Porter is primarily responsible to greet and welcome all guest to the hotel and relieve guests of their luggage on arrival. He/She will ensure the highest standard of hospitality, and that all guest requests are dealt with in a prompt and courteous manner. In addition, the Porter will assist guests with their luggage. He/She will also be responsible for the collection and distribution of post, parcels. He/She will ensure the lobby and forecourt areas are always clean and tidy.

Minimum Requirements:

• Matric
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.