Policy Integrity & Claims Resolution Specialist

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services provider seeks a Policy Review Adviser in KwaZulu-Natal. The role involves managing referrals related to misrepresentation, non-disclosure, and indemnity concerns, while ensuring compliance with company policies. The ideal candidate should possess a Matric/NQF 4 qualification, solid insurance experience, and high-level customer service skills. Strong proficiency in Microsoft Office is required. This position emphasizes thorough investigation and customer interaction to achieve resolutions effectively.

Qualifications

• Minimum of a Matric/NQF 4 qualification.
• Solid insurance experience.
• Vehicle insurance claims experience.

Responsibilities

• Investigate cases of potential misrepresentation and non-disclosure.
• Contact policyholders to resolve discrepancies related to misrepresentation.
• Administer incoming post and emails, including relevant document scanning.

Skills

Customer Service Skills

Communication Skills

Problem Solving Skills

Data Analysis Skills

Education

Matric/NQF 4 qualification

Tools

Microsoft Office

Job description

A leading financial services provider seeks a Policy Review Adviser in KwaZulu-Natal. The role involves managing referrals related to misrepresentation, non-disclosure, and indemnity concerns, while ensuring compliance with company policies. The ideal candidate should possess a Matric/NQF 4 qualification, solid insurance experience, and high-level customer service skills. Strong proficiency in Microsoft Office is required. This position emphasizes thorough investigation and customer interaction to achieve resolutions effectively.