Phone-First IT Support Engineer | MSP Growth & Training

Believe Resourcing; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading IT support firm in Cape Town is looking for a Tier 1 Service Desk Engineer (Call Operator) to provide first-line technical support over the phone. The ideal candidate has 3-4 years of MSP IT support experience and is proficient in Windows, macOS, and M365. Responsibilities include logging and escalating tickets, assisting with technical issues, and supporting team processes. Benefits include loyalty-based medical aid, training opportunities, and social events. This is an excellent role for individuals passionate about IT in a high-growth environment.

Benefits

Loyalty-based medical aid & retirement benefits

Training, career development & mentoring

Social events & Friday lunches

UK trips for top performers

Profit share opportunities

Qualifications

• 3–4 years of experience in MSP IT support.
• Strong knowledge of Windows & macOS, M365, Azure, SharePoint.
• Basic understanding of networking, firewalls, VPN, VLAN.

Responsibilities

• Provide first-contact technical support via phone.
• Log and escalate tickets accurately within SLA.
• Assist with basic workstation, network, cloud, and security support.

Job description

A leading IT support firm in Cape Town is looking for a Tier 1 Service Desk Engineer (Call Operator) to provide first-line technical support over the phone. The ideal candidate has 3-4 years of MSP IT support experience and is proficient in Windows, macOS, and M365. Responsibilities include logging and escalating tickets, assisting with technical issues, and supporting team processes. Benefits include loyalty-based medical aid, training opportunities, and social events. This is an excellent role for individuals passionate about IT in a high-growth environment.