Pet Insurance Sales and Service Consultant

Badger Holdings Ltd; George; On-site; ZAR 416 000 - 584 000; Full time

Job summary

A leading pet insurance company is seeking a Pet Insurance Sales and Service Consultant based in George, Western Cape. The role involves engaging both existing and prospective customers, promoting insurance products, and ensuring high customer satisfaction. Ideal candidates will have a minimum Grade 12 education, experience in sales or customer service, and a passion for pets. Excellent communication and interpersonal skills are essential for success. This position offers the chance to contribute to a growing company while helping pet owners protect their furry companions.

Qualifications

• Experience in sales, customer service, or a call centre environment.
• A genuine passion for pets is advantageous.
• Confidence to understand customer needs.

Responsibilities

• Promote pet insurance products via calls.
• Engage existing policyholders to support transitions.
• Accurately document customer interactions.

Skills

Sales experience

Customer service skills

Communication skills in English

Emotional intelligence

Education

Minimum Grade 12 / National Senior Certificate

Job description

Job title: Pet Insurance Sales and Service Consultant

Job Location: Western Cape, George

Deadline: January 18, 2026

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About the Role

As a Pet Sales Consultant, you’ll be the voice of our brand—delivering exceptional customer experiences while driving growth in the Australian pet insurance market. You’ll handle inbound and outbound interactions with both existing and prospective customers, focusing on retention, and new policy sales.

Key Responsibilities

Sales

• Promote pet insurance products via inbound and outbound calls.
• Identify customer needs and recommend suitable coverage options.
• Achieve individual and team sales targets while ensuring customer satisfaction.

Retention

• Engage existing policyholders to support their transition to their new product.
• Address questions and concerns and reinforce the value of keeping their pets insured.

Team Collaboration

• Participate in team meetings, coaching, and training.
• Share feedback and ideas to improve performance and customer experience.
• Participate in daily stand‑up meetings.

Systems & Administration

• Accurately document customer interactions.
• Ensure compliance with internal procedures and regulatory standards.
• Escalate complex issues appropriately.

General

• Adhere to company policies and procedures.
• Perform other duties as required to support business success.

Job Requirements

What You’ll Need

• Minimum Grade 12 / National Senior Certificate.
• A genuine passion for pets (being a pet owner would be advantageous).
• Experience in sales, customer service, or a call centre environment.
• High emotional intelligence, empathy and a customer‑first mindset.
• Strong communication skills in English—both verbal and written.
• Confidence to ask the right questions and understand customer needs.
• Computer literacy and multitasking ability.

Bonus Skills

• Excellent interpersonal and persuasion skills.
• Problem‑solving mindset.
• Adaptability and resilience under pressure.
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