Payments Operations Analyst (JHB Hybrid)

DataFin Recruitment; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A cutting-edge Digital Finance Platform is seeking a Payments Operations Analyst in Johannesburg to manage transaction investigations and daily operational queries. The ideal candidate will have a solid understanding of journals and accounting principles, with 2-5 years of experience in a banking or card operations environment. Strong operational, meticulous, and customer engagement skills are essential. The role involves preparing operational reports and liaising with finance on transaction corrections while ensuring a seamless digital experience for customers.

Qualifications

• 2-5 years’ experience in a banking, payments, or card operations environment.
• Mature, detail-oriented, and confident decision-maker.
• Afrikaans is an advantage but not essential.

Responsibilities

• Manage daily bank card operational queries and transaction investigations.
• Process and monitor chargebacks, recalls, reversals, and force postings.
• Liaise with Finance on journals, duplicate transactions, and transaction corrections.
• Prepare and submit monthly and quarterly bank card reports.
• Engage with customers regarding disputed transactions and funding of accounts.

Skills

Understanding of journals, debits and credits

Operational skills

Customer engagement skills

Education

BCom or BCom-related Degree / Diploma

Job description

ENVIRONMENT :

TAKE charge of transaction investigations while managing daily bank card operational queries as the next Payments Operations Analyst sought by a cutting-edge Digital Finance Platform. The company is renowned for delivering seamless digital experience, cost-effective services, and a customer-first approach and now wants your solid understanding of journals, debits and credits and 2-5 years’ experience in a banking, payments, or card operations environment. The ideal candidate will possess strong meticulous, operational and customer engagement skills.

DUTIES :

• Manage daily bank card operational queries and transaction investigations.
• Process and monitor chargebacks, recalls, reversals, and force postings.
• Liaise with Finance on journals, duplicate transactions, and transaction corrections.
• Prepare and submit monthly and quarterly bank card reports.
• Review and assist with the annual Card-Based Agreements in collaboration with Finance.
• Engage with customers regarding disputed transactions and funding of accounts.
• Make operational decisions and support CRM teams with escalated queries.
• Attend PASA meetings as a bank representative (phase-in responsibility).

REQUIREMENTS : Qualifications -

• BCom or BCom-related Degree / Diploma, or relevant qualification with basic accounting knowledge.

Experience / Skills -

• Good understanding of journals, debits and credits.
• 2–5 Years’ experience in a banking, payments, or card operations environment.
• Strong operational and customer engagement skills.
• Mature, detail-oriented, and confident decision-maker.
• Afrikaans an advantage but not essential.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.