Passenger Information Agent.INT KIA.Client Services (Airport Management)(O22201)

Airports Company of South Africa; KwaZulu-Natal; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading airport management organization is seeking a candidate for King Shaka International Airport. The role involves managing customer needs, announcing flight information, and supporting stakeholders. Candidates should have a National Senior Certificate and 1-3 years of operational experience. Strong skills in conflict management and communication are essential. The role emphasizes maintaining diverse relationships within the airport environment and requires potential Top Security Clearance.

Qualifications

• 1-3 years operational experience within a business is recommended.
• Shortlisted candidates must be eligible for Top Security Clearance.

Responsibilities

• Identify, resolve, and escalate customer's needs.
• Announce flight information.
• Support relevant stakeholders to achieve objectives.
• Participate in customer care projects.
• Maintain diverse internal and external relationships.
• Capture information for trending purposes.
• Identify and elevate system related errors.
• Escalate operational non-compliance issues.

Skills

Basic MS Office

Conflict Management

Communication

Problem solving

Planning and Organising

Knowledge of Airport Operations

Education

National Senior Certificate (Grade 12 - NQF level 4)

Job description

The successful candidate for King Shaka International Airport will be reporting to the Supervisor Passenger Services,and will be responsible but not limited to the following:

• Proactively identifying, resolving, and escalating customer’s needs as and when required.
• Announcing flight information
• Provide support to relevant stakeholder to ensure achievement of objectives.
• Participate in customer care projects and initiatives as and when required.
• Build, support and maintain healthy diverse internal and external relationships to ensure the achievement of organisational goals.
• Capture information for trending purposes.
• Identify and elevate any system related errors.
• Escalate repeated Operational non-compliance team performance meets required standards

Technical Skills and Experience

The following skills and experience are required:

• National Senior Certificate (Grade 12 - NQF level 4) is essential.
• 1-3 years operational experience within a business is recommended.

Competencies

• Basic MS Office
• Achiever
• Diplomatic
• Conflict Management
• Planning and Organising
• Problem solving
• Communication
• Action orientated
• Knowledge of Airport Operations

Shortlisted candidates will be required to provide proof of their qualifications and must be eligible for Top Security Clearance within 3 months of appointment.

Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan. Should you not hear from Airports Company South Africa

Should you not hear from us within 30 days of your application, consider your application unsuccessful.