Parts Supervisor Global Grade 09

Barloworld Equipment; Middelburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading equipment firm in Mpumalanga seeks an experienced team manager to oversee customer service operations. The ideal candidate will have over 3 years of customer service experience and 2 years of technical experience. Responsibilities include building customer relationships, monitoring team performance, and ensuring compliance with standards. Strong analytical and communication skills are required, alongside proficiency in MS Office. Join a dynamic team committed to excellent service delivery and operational excellence.

Qualifications

• >3 years direct customer service experience.
• >2 years technical experience in a related work environment.
• Exposure to warehouse environment.

Responsibilities

• Exercise judgement on escalation decisions.
• Build and maintain customer relationships.
• Monitor and perform trend analysis within team.
• Conduct internal team meetings.
• Schedule resources and allocate tasks.

Skills

Analytical thinking

Problem solving

Networking and liaison

Verbal and written communication

Drive, Energy and initiative

Building Relationships

Mechanical reasoning

Business and financial acumen

Practical execution management

Participative management

Developing people

Education

Grade 12

Tertiary technical/marketing qualification

Tools

MS Office

ERP/Warehouse system

Job description

Key Outputs

• Exercise judgement on escalation decisions.
• Build and maintain customer relationships
• Monitor and perform trend analysis within own team ensuring corrective action is taken on deviation of standards.
• Regularly run internal team meetings
• Utilise appropriate processes such as succession planning, PM & L&D to develop and grow team and self
• Schedule resources of own team and allocate tasks to match operational requirements
• Assist with periodical regional internal audits
• Prepare and submit periodical reports as and when required
• Follow up and address open sales and backorder orders promptly
• Take appropriate action on communication received from supplier with regards to orders placed
• Manage and monitor open quotations and encourage team to improve conversion ratio
• Supervise staff compliment to achieve outputs as per Balanced Scorecard Plan overtime and Standby duty schedules to ensure this complies with statutory requirements
• Ensure team complies to all standard operating procedures and processes in executing daily functions
• Achievement of KPI's/ SLA"s for own team
• Ensure customer expectations are met.
• Ensure resource capacity planning and load balancing between team members
• Building sustainable competence of all team members Performance management of team

Ensures a no-fault audit report for his area of responsibility.

• Ensure a safe and healthy work environment which conform to contamination control standards
• Ensure compliance to corporate governance standards and processes
• Accountable to report on team operational health and issues
• Ensure appropriate order options from supplier to ensure the shortest lead-time at the lowest cost (airfreight and emergency cost)

Qualification, Experience And Competencies

• Grade 12
• Tertiary technical / marketing qualification will be an added advantage minimum required experience
• >3years direct customer service experience
• >2 years technical experience in a related work environment
• Working experience of MS office
• Exposure to warehouse environment
• Working experience of ERP / Warehouse system will be an added advantage minimum required Competencies analytical thinking
• Problem solving
• Judgement (includes decision making)
• Networking and liaison
• Verbal and written communication (Including listening)
• Drive, Energy and initiative (results-focus)
• Building Relationships
• Mechanical reasoning
• Business and financial acumen (Including commercial orientation)
• Applicable Product Knowledge
• Practical execution management (panning, Organising & monitoring)
• Participative management (Empowering and Including)
• Developing people
• Decision making within delegated Levels of Authority according to BWE approvals framework
• Advise on staffing of own team – recommend best suitable candidates for replacement / appointment / movement
• Recommendation on functional execution solutions e.g. most suitable transport solutions
• Recommend alternative processes and best practices