Outbound Sales Representative

Affinity Health; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prominent health insurance provider in Johannesburg seeks a sales consultant to achieve quality sales targets and manage client applications. This role requires a minimum of one year of call center experience and adherence to FAIS compliance. Ideal candidates should exhibit strong communication and negotiating skills, working Monday to Friday with occasional Saturdays.

Qualifications

• Minimum 1 year Call centre experience in an insurance environment.
• FAIS Compliance is essential.

Responsibilities

• Achieve Quality Sales Targets by offering professional advice and presenting product benefits.
• Generate referrals and log them accurately.
• Conclude accurate applications and ensure compliance.
• Fix send backs within the specified timeframe.
• Finalise administration tasks as per company standards.

Skills

Telephonic etiquette

Verbal communication skills in English

Written communication skills in English

Objection handling skills

Negotiation skills

Problem-solving skills

Education

Matric

RE-5

NQF Listed Qualification

Job description

Key Performance Areas

• Achieve Quality Sales Targets
• Generate Referrals
• Conclude Accurate Applications
• Fix Send backs (TWT) TAT
• Finalise Administration as per company standard requirements

Key Tasks

Achieve Quality Sales Targets

• Offer professional advice to clients
• Present product benefits
• Present product features and advantages
• Rebut clients objections
• Assess key risk factors
• Compile most beneficial solution for client
• Dissuade client if indicated and remove from task
• Cross-sell viable or alternative product if indicated
• Capture client information on relevant application
• Identify FICA requirements
• Submit finalised application for quality assurance
• Grow pipeline on a monthly basis

Generate Referrals

• Request referrals per relevant scripts
• Log referrals to referral sheet

Conclude Accurate Applications

• Apply phonetic alphabets for all critical information
• Interpret jargon to aid clear client understanding
• Confirm a clear responses per compliance requirements, test for understanding
• Obtain FICA support documentation before submitting applications
• Request relevant support documentation before submitting applications
• Disposition calls accurately per official disposition codes and intent

Fix Send backs (TWT) TAT

• Open send backs from dashboard
• Assess validity of send back
• Action sends back based on assessment
• Call client to address and fix identified issues
• Submit fixed application to QA for final review
• Client to be contacted within the given SLA time

Finalise administration as per company standard requirements

• Attend to quote requests on email, telephonically and Apex
• Compile and submit periodic sales reports
• Follow up on outstanding documentation

Other requirements

• FAIS Compliant

Physical activities

• None

When the job will be performed

• Monday to Friday
• 08 : 00 17 : 00
• Occasional Saturdays

Where the job will be performed

• Constantia Branch

Essential Qualifications

• Matric
• RE-5 (within DOFA constraints)
• NQF Listed Qualification (within DOFA constraints)

Desirable Qualifications

• Class of Business (within DOFA constraints)
• Product Specific (within DOFA constraints)
• Relevant CPD
• Post Graduate Diploma in Sales and Marketing or equivalent
• RE1

Legal or Statutory Requirements

• Clear criminal record

Essential Experience

• Minimum 1 year Call centre experience in an insurance environment

Desirable Experience

• Previous Sales experience
• Telesales / Call Centre experience / Cold Calling experience

Knowledge and Skills

• Compelling telephonic etiquette
• Verbal and written communication skills in English.
• Strong objection handling skills.
• Demonstrable negotiation skills
• Problem-solving skills

Attributes

• Self-motivated
• Punctual
• Self-disciplined
• Positive attitude
• Honest, Hardworking and Humble