Outbound Call Centre Agent – Long-term Insurance Sales

RE5 Online; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading long-term insurance provider is seeking an Outbound Call Centre Agent in Johannesburg. In this role, you will sell life insurance, achieve sales targets, and maintain compliance with industry regulations. Ideal candidates have a Grade 12 qualification and at least one year of outbound sales experience. Fluency in English and another South African language is essential. Join us to build a successful career in financial services sales.

Qualifications

• At least 1 year's experience within a Sales Outbound Call Centre selling long-term insurance.
• A clear criminal and credit record.

Responsibilities

• Sell life insurance telephonically.
• Achieve sales targets.
• Adhere to Quality and Compliance processes.

Skills

Good understanding of Financial Services Industry related legislation

Outbound Sales experience

Fluency in English and one other South African official language

Computer literacy

Education

Grade 12 qualification

Job description

Apply now for MiWayLife's Outbound Call Centre Agent position in Parktown. Join a leading long-term insurance provider and build your career in financial services sales.

What will you do?

• Sell life insurance telephonically
• Achieve sales targets
• Adhere to Quality and Compliance processes to minimize business risk
• Manage your quality and compliance against benchmarks to minimize business risk, with
  the client in mind
• Maintain optimal operational efficiencies based on productivity measures
• Adapt and change to fit in with changing business operational requirements
• Sales objection handling
• Build and maintain good client relationships
• Managing information regarding new products, ruling, training updates, etc.
• Keep abreast of developments and trends in the Industry – self learning
• Ensure commitment to the FAIS Fit & Proper qualification requirements

What will make you successful in this role?

Qualification & experience

• Grade 12 qualification
• At least 1 years’ experience within a Sales Outbound Call Centre selling long -term insurance (with targets attached to the sales)

Knowledge and skills

• Good understanding of Financial Services Industry related legislation and regulation
• Understanding of sales processes and servicing industry
• Outbound Sales experience is required
• Fluency in English and one other South African official language
• A clear criminal and credit record
• Commitment to the FAIS Act and meeting Fit & Proper qualification requirements
• Willingness to work overtime in order to achieve targets.
• Being fully computer literate.

Personal attributes

• Interpersonal
• Planning and organizing
• Building and maintaining relationships
• Treating Customers Fairly
• Initiative
• Results Driven/Achievement orientated
• Continuous learning
• Tenacity
• Objection handling skills
• Team orientated
• Ability to receive and implement feedback

Due date for applications:

If you meet the above criteria, and you are interested in applying for this role please submit your CV via the following link: https://careers.sanlamcloud.co.za/job-invite/26723/
Please ensure that your CV attached to your application is an updated version of your entire working career to date. Please also attach a copy of your ID and Matric certificate.
We are looking for Sales Agents within the long-term insurance environment. If you are successfully shortlisted the next phase of the recruiting process is a telephonic pre-screen interview.
Please note that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.

Turnaround times

The time taken to complete this process depends on how far you progress and the availability of managers.

Our aim is to help you build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.

_{MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.}

Who are we?

MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:

• offer its clients excellent service, superior value products, and fair treatment always;
• be an employer of choice; and
• be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.

MiWayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.

Having an RE5 certificate for this job is not a requirement, but having it, will be an advantage. Get help here to write and pass the RE5 exam