Operations Strategy Lead — 2IC to Director

Cxp Are Now Part Of The Huntswood Group; Durban; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading operations management company is seeking a Senior Operational Manager in Durban. This role supports the Operations Director and optimizes performance, requiring a minimum of 5 years in senior operational roles. Applicants should have strong leadership skills, the ability to analyze data, and excellent communication capabilities. The position emphasizes collaboration and continuous improvement.

Qualifications

• 5 years senior operational experience (BPO or equivalent).

Responsibilities

• Lead operational performance optimization and strategic initiatives.
• Collaborate with HODs to create operational plans.
• Monitor effectiveness of strategic objectives.

Skills

Excellent written & verbal communication

Strong leadership capability

Decisive decision making

Results orientated

High proficiency in data analysis

Ability to distil strategic plans

Prioritization skills

Collaborative approach

Education

Grade 12

Management or related qualification

Job description

A leading operations management company is seeking a Senior Operational Manager in Durban. This role supports the Operations Director and optimizes performance, requiring a minimum of 5 years in senior operational roles. Applicants should have strong leadership skills, the ability to analyze data, and excellent communication capabilities. The position emphasizes collaboration and continuous improvement.