Operations & Project Manager

Troy Curtis Entertainment; Cape Town; Remote; ZAR 300,000 - 400,000; Full time

Job summary

A premier entertainment company is seeking an Operations & Project Manager. This role involves managing team workflows, building systems and automations, and ensuring cross-department alignment. The ideal candidate will have proven project management experience, advanced skills in ClickUp or similar tools, and the ability to improve team efficiency. This position requires overlapping work hours with the EST time zone and offers remote flexibility.

Qualifications

• Proven project management experience in a fast-paced environment.
• Advanced proficiency in project management tools such as ClickUp or equivalent.
• Experience with automation tools like Zapier.

Responsibilities

• Manage workflows and ensure alignment across departments.
• Build and maintain ClickUp templates and workflows.
• Run weekly check-ins for departmental alignment.

Skills

Project management

Systems building

Automation tools

Strong communication

Tools

ClickUp

Monday

Asana

Jira

Job description

Operations & Project Manager

Location : Remote (EST time zone overlap required)

Type : Full-Time (Part-Time to start, turning to Full-Time)

Start Date : ASAP

About Us

Troy Curtis Entertainment (TCE) is a premier entertainment and production company specializing in creating unforgettable live experiences for luxury events, private celebrations, corporate functions, and global brands. With world-class talent and seamless execution, we bring extraordinary visions to life.

About the Role

We’re looking for a tech-savvy, operations-driven Project Manager to be the glue of our entertainment company. Your mission is to ensure the team runs like a well-oiled machine with clear priorities, organized workflows, consistent updates, and accountability across every department.

This role is not client-facing and does not manage individual events. Instead, you’ll focus on building systems, automations, and rhythms that make our team highly effective. You’ll ensure that Sales, Marketing, Production, Finance, Admin, and Booking are all aligned, with properly updated tasks, enabling the company to scale.

We need a builder and enforcer: someone who thrives on turning chaos into clarity, designing systems that stick, and ensuring follow-through without constant reminders from leadership.

Key Responsibilities

1. Team & Workflow Management

Own the end-to-end flow of team operations, ensuring cross-department alignment (Sales, Marketing, Production, Finance, Admin, Booking).

Build and maintain ClickUp templates and recurring workflows for team processes (goal tracking, task management, reporting, onboarding, SOPs).

• Set up dependencies, timelines, and recurring tasks so departmental workstreams run predictably.
• Run weekly cross-department check-ins, keeping priorities clear, surfacing risks early, and reinforcing accountability.
• Create dashboards and reports so leadership sees progress, blockers, and priorities without needing to chase.

Systems & Automation

Be the ClickUp power user (or advanced in another PM tool such as Monday, Asana, Notion, Jira) with proven ability to learn new systems quickly.

Build dashboards, automations, custom fields, forms, and reports to keep the team on track.

Automate repetitive reminders, task assignments, and approval flows to minimize manual oversight.

Connect ClickUp with other tools (Slack, GHL, finance systems, etc.) to streamline workflows.

Continuously improve workflows and enforce adoption to ensure the system effectively supports the team.

Accountability & Quality Control

Ensure tasks in ClickUp are updated accurately and consistently by all team members.

Review deliverables and checklists for completion standards (notes, attachments, status updates).

Hold people accountable to timelines and escalate patterns of missed standards.

Document every gap or improvement as an updated SOP or Loom walkthrough to prevent repeated issues.

Onboarding, Hiring Support & Team Supervision

Partner with leadership on hiring processes, reviewing applications, conducting first-round interviews, and ensuring candidates meet role scorecards.

Own the onboarding experience for new hires: ensure they’re trained on ClickUp, SOPs, and workflows.

Set clear role expectations, goals, and priorities from the start.

Supervise and support new team members during their first 90 days, ensuring adoption of systems, task updates, and standard delivery.

Provide ongoing coaching and accountability to help team members succeed long-term.

Flag performance issues early with clear documentation for leadership review.

Continuous Improvement & Rhythm Building

Run structured weekly team check-ins and ensure departmental alignment.

Build systems to catch issues early, such as missed deadlines or unclear priorities, and address them at the process level.

Lead post-mortems on workflows, turning lessons into process improvements.

Proactively identify opportunities to improve team efficiency, communication, and performance.

Who You Are

Systems Builder : Obsessed with creating workflows, automations, and dashboards that keep teams on track.

Detail-Obsessed : Notices when something is missing, late, or unclear and fixes it.

High Agency : Doesn’t wait to be told; solves problems proactively and informs leadership afterward.

Strong Communicator : Can hold people accountable in a clear, respectful way.

Cross-Functional Thinker : Understands how Sales, Marketing, Production, Finance, and Admin interlock.

Resilient Operator : Thrives in organized chaos; calm and structured under pressure.

Requirements

• Proven project management or operations experience in a fast-paced, multi-department environment (agency, startup, or service-based business).
• Advanced proficiency in ClickUp OR advanced in a comparable PM tool (Monday, Asana, Notion, Jira) with proven ability to learn new systems quickly.
• Experience with automation tools (Zapier, Make, native integrations).
• Strong background in process documentation & SOP building.
• Familiarity with sales CRMs, marketing workflows, and basic finance/admin operations.
• Fluent in English (speaking, reading, and writing) with strong communication skills for supervising, documenting, and coaching team members.
• Must overlap with EST.

This is a high-impact role. You’ll be the person who makes sure the team is organized, efficient, and accountable, freeing leadership to focus on clients, creativity, and growth.