Operations Manager - Regional

Be Different SA (PTY) LTD; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading operations management firm in Johannesburg is seeking an experienced Operations Manager. The ideal candidate will have a degree or diploma in operations or customer relationship management, along with at least 5 years of relevant experience, preferably in the green industry. Responsibilities include leading a team, overseeing fleet management, and ensuring high standards of customer experience. Applicants should possess excellent communication and leadership skills, alongside strong organizational and analytical abilities.

Qualifications

• Matric / Grade 12 required.
• Minimum 5 years’ experience as an Operations Manager or a similar role, preferably in the green industry.

Responsibilities

• Lead a team of managers and personnel to ensure high quality control.
• Conduct periodic route analysis to optimize service efficiency.
• Oversee fleet management and regular servicing.
• Conduct site meetings with customers and manage relationships.
• Implement and maintain operations in HAS+.

Skills

Advanced office skills

Excellent communication

Leadership skills

Organizational abilities

Analytical abilities

Education

Degree or diploma in operations management or customer relationship management

Job description

In order to be considered the following is required:

• Matric / Grade 12, driver's license, advanced office skills
• A degree or diploma in operations management / customer relationship management
• Minimum 5 years’ experience as an Operations Manager or similar role, preferably green industry experience
• Excellent communication and leadership skills
• Strong organizational and analytical abilities

Responsibilities:

• Lead a team of managers, supervisors, drivers, and technicians ensuring high standards of quality control and customer experience
• Conduct periodic route analysis and optimisation maintaining efficiency on all service deliverables and team performance
• Oversee fleet management including servicing, maintenance and managing of fuel reports
• Conduct regular site meetings with customers while managing customer relationships. Ensure excellent communication
• Liaise with senior management, sales, customer care and operations
• Conduct market analysis and competitor research
• Assist operationally with business retention
• Implement and maintain operations in HAS+
• Maintain supplier relationships, management, and price with negotiations where needed
• Manage operational staff leave and time and attendance
• Conduct disciplinary processes when necessary
• Plan each day based on customer requirements, administration and installations
• Oversee annual medicals arranged for operational staff where necessary
• Ensure a safe work environment, applying safe practices and compliance with HR policies and procedures
• Manage the North Rand site in conjunction with the nursery manager
• Report daily / weekly on customer / staff matters to the General Manager
• Provide quarterly reports on the operational running of Gauteng

Information displayed above not limited to advertisement.

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.