Operations Manager - QSR Mauritius

Hungry Lion; Stellenbosch; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading quick-service restaurant chain is looking for an experienced Operations Manager to oversee operations in Mauritius. You will drive operational excellence, enhance customer service, and meet business KPIs. Required qualifications include fluency in French and English, a relevant tertiary qualification, and a minimum of 5 years’ senior management experience in the QSR industry. The role may require relocation to Mauritius.

Qualifications

• Minimum 5 years’ senior management experience in the quick-service restaurant (QSR)/fast food industry.
• Solid understanding of financial and employment relations principles.
• Valid driver’s licence.

Responsibilities

• Oversee Operations to meet short and long-term goals and projections.
• Drive the achievement of operational excellence through managing food cost gaps and controllable expenses.
• Enhance customer service excellence and ensure returned business.

Skills

Fluent French

Fluent English

Leadership and people management

Analytical thinking

Customer-centricity

Business acumen

Education

Relevant tertiary qualification

Job description

We have an opportunity for an Operations Manager to join our team based in Mauritius. The purpose of the role is to drive the operational standards in designated areas and to take accountability to achieve/exceed operational business KPIs.

Responsibilities

• Oversee Operations to meet short and long-term goals and projections, work closely with Functional Heads of enablement departments and constantly evaluate performance through analysing and interpreting data and metrics.
• Monitor and analyse the staff movement and turnover trends and build people capability by driving a culture of learning, succession management practices, execution of bench planning and internal promotion processes.
• Drive the achievement of operational excellence through managing food cost gaps, cost of labour and controllable expenses in line with budgets and maximise profit by ensuring effective implementation of marketing promotions.
• Enhance customer service excellence and ensure returned business.
• Maintain internal security at a maximum level according to company policies and procedures and ensure that company standards and procedures are followed at all times; including health and safety and banking procedures.

Requirements

• Fluent French/Creole and English essential.
• Willing to travel and or relocate to Mauritius, if not from Mauritius.
• Solid knowledge of Mauritian laws is advantageous.
• A relevant tertiary qualification is advantageous.
• Minimum 5 years’ senior management experience in the quick-service restaurant (QSR)/fast food industry.
• Solid understanding of financial and employment relations principles.
• Valid driver’s licence.

Competencies

• Leadership and people management
• Analytical thinking
• Strategy and execution
• Customer-centricity
• Decision-making and judgement
• Conflict management
• Interpersonal skills
• Integrity
• Resilience and stress tolerance
• Business acumen
• Emotional intelligence