Operations Manager: Professional Services (Insuretech)

Black Pen Recruitment; Johannesburg; Hybrid; ZAR 500 000 - 700 000; Full time

Job summary

A recruitment firm is seeking an Operations Manager in Johannesburg. This full-time permanent position involves managing support and upgrade project teams, ensuring timely and budget-compliant client solutions. Candidates should have a strong background in technical delivery management, with at least 8 years of operational leadership experience. Proficiency in MS Office and JIRA is essential for effective project tracking and reporting in a hybrid work setting.

Qualifications

• At least 8 years of experience in operational leadership and sprint-based delivery.
• Experience leading medium to large-scale teams.
• Understanding of the software development lifecycle.

Responsibilities

• Manage support and upgrade project team to deliver client solutions.
• Ensure work management system (JIRA) remains primary source for logged work.
• Foster a culture of collaboration and high performance.

Skills

Technical delivery management

Leadership

Customer support management

Interpersonal skills

Time management

Education

Technical qualification or background

Tools

MS Office

JIRA

Job description

Our client is a modern, feature-rich, full-cycle insurance policy administration system designed for insurers, MGAs, and brokers seeking to optimise their processes, accelerate product launches, and enhance connectivity. Their cloud-based, no-code platform transforms the administration of insurance, delivering a seamless user experience across policy, claims, and billing functions.

Role Overview

The Operations Manager reports into the Chief Customer Officer and forms part of the Professional Services division, responsible for providing effective, high-quality support and solutions to our clients. The role will manage the support and upgrade project team, enabling a culture of collaboration, mutual support, engagement and high-performance, while ensuring that client solutions are delivered on time, in budget and to the required scope and quality expectations. The role oversees all operational workstreams within the division and ensures that the work management system (JIRA) remains the primary source for all logged work, sprint allocations and client deliverables.

Job Type: Full Time/Permanent

Location: Johannesburg

Workplace: Hybrid (2 days in office)

Requirements

• You are an experienced Operations Manager with a deep understanding of technical delivery management in a customer support/delivery environment.
• You have at least 8 years of experience with operational leadership and sprint-based delivery in a technical customer support/delivery environment.
• You have previous experience leading medium to large scale teams while managing client support agreements.
• You have a good understanding of the software development lifecycle and ideally have a technical qualification or background.
• You are highly proficient in working with MS Office and JIRA (for project tracking, dashboard creation, reporting and workflow management).
• Excellent interpersonal, communication and relationship building skills
• Strong time management, organisation and multi-tasking skills
• Solutions orientated with strong conflict management skills
• High levels of honesty, discretion and professionalism
• Resilience, tenaciousness and adaptability