Operations Manager (PG10/11): Gauteng South Region: Constantia Kloof

Sanlam; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial services provider in Johannesburg is hiring a manager to oversee support staff and enhance sales processes. The ideal candidate will possess strong experience in distribution and sales, management qualifications, and excellent communication skills. A valid driver's license is required. This role offers opportunities for growth within a diverse and inclusive workplace.

Qualifications

• 2 years managerial experience required.
• 2-4 years experience in office administration preferred.
• Must hold a valid driver's license and have a reliable motor vehicle.

Responsibilities

• Oversee sales support processes.
• Manage risk and budgets.
• Lead a team of support staff.

Skills

Distribution and sales business experience

Basic Sanlam product knowledge

Budgeting

HR practices knowledge

Legislative compliance

Excellent communication skills

Education

Grade 12

Diploma/Degree in Management

Job description

Overview

Sanlam Life Ltd is one of the top financial services providers in the South African market. We’re all about building strong, lasting relationships with our financial advisors. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our financial advisors to realise their worth. Our company is built on a respect for what people are worth and an appreciation for what they can become. We know that your worth is infinite and unique – and want to inspire you to realise this worth. This is why we give each and every person who is contracted at Sanlam the opportunity to make the most of who they are, and to be recognised, respected and rewarded for their capabilities.

What will you do? This role will report to the Regional Support Manager.

This is a management position overseeing a team of Support Staff including the HighPerformance Centre to provide administrative support, controls and processes that will enable the effective/compliant and speedy issuing of new business; and undertake initiatives that will assist in driving sales for both the Choice and Tied businesses.

Output / Core Tasks

• Management and control of key sales support related processes
• Input into Financial Budgets
• Risk Management
• Office Management
• Technology and after sales service enablement
• Relationship Management
• People and resource management
• Management of the support team on San IX (tech enablement)
• Management of specialist support roles (Retention, Medical, Leads, Policy servicing)

What will make you successful in this role?

Qualification and Experience:

• Grade 12
• Diploma/Degree in Management will be a strong recommendation
• 2 years managerial experience
• 2-4 years proven experience in office administration/processing environment. Preference of having worked within a sales distribution environment

Knowledge and Skills:

• To be successful you will need to demonstrate good experience in:
• Distribution and sales business (preferably within Sanlam)
• Basic Sanlam product knowledge
• Budgeting, expense management
• Knowledge of management practises and processes, knowledge of HR practices and performance management principles
• Legislative compliance and risk management of a financial services/sales environment
• Knowledge of Sanlam’s support services and administration processes (i.e.: New Business)
• Must have a valid driver’s licence and reliable motor vehicle

Personal Qualities:

• Cultivates innovation
• Client centricity
• Results driven
• Collaboration
• Flexibility and adaptability
• Decision quality
• Able to work well with different people and on multiple tasks (adaptable and flexible)
• Able to monitor, control well
• Excellent communication skills (1:1, written and groups)
• Team, client and service focused
• Attention to detail and accuracy
• Structured and organised
• Perform extremely well under constant pressure
• Action orientated
• Treating customers fairly

Turnaround times

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. The closing date for applications is 25 September 2025.

The recruiter reserves the right to withdraw the advertisement prior to the closing date or to allow further applications to be submitted after the closing date indicated.

Our aim is to help you build a successful career with us. We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters – Sanlam Life and Savings, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

The Sanlam Group is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable work environment as we believe these are key components to ensuring a thriving and sustainable business in South Africa.