Operations Manager

Bidvest Facilities Management; Umhlanga Rocks; On-site; ZAR 550 000 - 750 000; Full time

Job summary

A leading facilities management provider in Umhlanga Rocks is seeking a Facilities Manager to implement and manage an integrated FM solution. The role requires ensuring efficient service delivery as per SLA, conducting audits, managing staff performance, and maintaining strong partnerships with clients and suppliers. Ideal candidates should have a National Diploma in Facilities Management, relevant experience, and strong skills in communication and negotiation. A valid SA driver's license is also required.

Qualifications

• 8 years of relevant experience in Facilities Management, CRM, Property Management & Financial Management.
• Knowledge of OHS Act, ISO 9001, Risk Management Systems, Property Law, & Contractual Law.

Responsibilities

• Implement and manage integrated Facilities Management solutions.
• Ensure delivery of efficient FM service in line with SLA.
• Conduct daily audits on FM services rendered.

Skills

Initiative/Proactivity

Customer Focus

Excellent Written Communication

Negotiation Skills

Analytical Skills

Education

National Diploma/Degree in Facilities Management or related field

Matric (Senior Certificate)

Tools

MS Word

MS Excel

MS Powerpoint

MS Project

SAP

Job description

ROLE PURPOSE

To implement and manage an integrated Facilities Management solution for Clients within the region of responsibility in accordance with the SLA.

MAIN OUTPUTS

• Responsible for driving integrated Facilities Management (FM) services and strategy for the Client
• Ensure delivery of efficient FM service as outlined in the Service Level Agreement (SLA)
• Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Contracts Manager, and in accordance to Client needs
• Conduct daily audits on FM services rendered and ensure that prescribed work quality and standards are sustained
• Ensure timeous sign-off and variance explanations on P&L's
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered
• Manage back to back SLA agreements with suppliers and contractors
• Monitor service providers’ (contractors) performance and effect corrective action on any deviations to the SLA
• Assist in the management of FM projects and provide technical support, where applicable
• Demonstrate and instill effective adherence to processes on infrastructure maintenance
• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
• Ensure timeous processing of invoices
• Provide monthly reports and feedback on continued compliance to the SLA
• Building strategic relationships both internally and externally
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
• Ensure adequate staff placement i.e. prepare suitable shift-roster where applicable and manage/approve applicable leave for subordinate employees
• Responsible for training, coaching, mentoring & development of subordinate employees

Qualifications / Requirements / Knowledge / Skills / Experience

• National Diploma/Degree: Facilities Management, Property Management, Project Management, Operations Management or related FM formal qualification
• Matric (Senior Certificate)
• Valid SA Drivers License8yrs relevant experience in Facilities Management, CRM, Property Management & Financial Management
• Facilities Management, CRM, Property Management & Financial Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
• Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication