Operations Manager

Architectural Services; Roodepoort; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading security services provider is hiring an Operations Manager for their Robertville branch in Johannesburg. The role involves ensuring compliance with security requirements, managing daily operations effectively, and maintaining good relationships with clients. Candidates must hold a Grade 12 certificate, have PSIRA registration, and possess at least 2-5 years of supervisory or management experience. Strong communication and organizational skills are essential. This position is crucial for efficient security service delivery in line with client expectations.

Qualifications

• PSIRA Grade A/B registered and accredited.
• Minimum 2 - 5 years’ Site Supervisory or Management experience.
• Must reside in the greater Johannesburg area or willing to relocate.

Responsibilities

• Ensure compliance with site-specific security requirements.
• Manage operations ensuring efficiency as per SLA.
• Compile and distribute security reports.

Skills

Good communication skills

Planning and organizational skills

Interpersonal skills

Experience in investigation techniques

Able to work under pressure

Education

Grade 12 (Matric) Certificate

Tools

Computer literacy

Job description

Overview

Operations Manager – Robertville. JHB.

We have two vacant positions for Operations Managers at our Robertville Branch (Johannesburg).

The overall purpose of the position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met (as per the SLA). To ensure the posting of Security Officers and ensure that all operations are managed timeously and effectively.

Minimum Requirements

• Grade 12 (Matric) Certificate or equivalent.
• PSIRA Grade A/B registered and accredited, up to date.
• No Criminal Record or any pending cases.
• Valid driver’s license with own reliable transport.
• Minimum 2 - 5 years’ Site Supervisory or Management experience.
• Staff Management experience essential.
• Computer literacy.
• Clear Criminal Record.
• Must be physically fit and in good health.
• Must reside in the greater Johannesburg area or willing to relocate at own cost.

Key Performance Areas

• Maintaining good relations between Fidelity Security Services and clients regarding security services rendered.
• Daily feedback and liaison with Fidelity Security Services Management and Clients.
• Compiling, distribution, and communication on daily, weekly, and monthly reports.
• Compiling, distribution and communication on all Incident, Accident, and Investigation reports.
• Obtaining statements of all investigations.
• Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift, as per Client SLA agreement.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Discipline staff. Attend CCMA and Labour Court if and when required.
• Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Auditing and verifying the access registers on a daily basis and generating exception reports.

Core Competencies

• Good communication skills both verbal and written
• Strong planning, organizational, and administrative skills are required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours if and when required.
• Ability to work under pressure and without supervision.
• Analytical, Critical Thinking & Planning skills

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.