Operations Manager

Micromine; Johannesburg; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A global leader in mining technology is seeking an experienced Operations Manager to lead their team in Johannesburg. This role involves overseeing customer success initiatives and ensuring high-quality service delivery. Ideal candidates should have over 10 years in enterprise systems and 5 years in leading software teams, emphasizing project management skills. Competitive salary, hybrid working, and career advancement opportunities are available.

Benefits

Competitive remuneration

21 days Paid Vacation Leave

Health cover and pension contributions

Opportunities for career advancement

Supportive and collaborative culture

Qualifications

• 10+ years’ experience in enterprise systems.
• 5+ years leading software products or teams.
• Strong project delivery capability with complex solutions.

Responsibilities

• Lead and develop a high-performing team of Product Specialists across AMEE.
• Ensure customers are well supported in using Micromine solutions.
• Oversee delivery of projects and services on time and budget.

Skills

Leadership

Project Management

Stakeholder Management

Negotiation

Technical Team Leadership

Education

Relevant tertiary qualification

Project management certification (PMP, PRINCE2 or similar)

Job description

• Join a Global Leader, shaping mining tech used in 90+ countries
• Opportunity to lead our Operations Team and join a growing business
• Permanent role | Competitive salary | Hybrid working

About Us

Founded in 1986, Micromine is a global leader in mining technology. Our cutting-edge software empowers mining companies to optimise exploration, planning and production, drive digitalisation and streamline their workflows across the mining lifecycle.

Why join Micromine

At Micromine, you will be part of a world-leading software provider, shaping the mining technology of tomorrow. We offer:

• Competitive remuneration
• 21 days Paid Vacation Leave
• Hybrid work, to balance work and home life
• Health cover and pension contributions
• Fast-growing multinational environment with opportunities for career advancement
• Supportive and collaborative culture, where your expertise drives real-world impact
• Exposure to innovative mining software solutions and the chance to drive change for customers in multiple geographies

About the Opportunity

Micromine is seeking an experienced Operations Manager, AMEE (Africa, Middle East and Europe), based in Johannesburg, to lead a high-performing team of Product Specialists delivering Level 2 support, presales, customer success initiatives and paid services across the region. This is a hands-on leadership role that combines operational excellence, commercial acumen and people leadership to ensure outstanding customer outcomes and high-quality service delivery. This is your chance to:

• Lead and develop a high-performing team of Product Specialists across AMEE
• Ensure customers are well supported and successful in their use of Micromine solutions
• Strengthen solution-selling through effective presales and technical leadership
• Oversee the delivery of projects and services on time, on budget and to agreed specifications
• Drive operational excellence while balancing commercial performance and customer outcomes
• Represent Micromine at industry events and key customer engagements

About You

To succeed in this role, you are a confident and commercially astute people leader who thrives in complex, fast-paced environments, bringing a strong track record in leading technical teams, delivering enterprise-level software solutions and balancing exceptional customer outcomes with sustainable commercial performance. Other requirements are:

• 10+ years’ experience in enterprise systems with 5+ years leading software products or teams, supported by a relevant tertiary qualification and project management certification (PMP, PRINCE2 or similar); mining industry experience is highly regarded but not essential
• Strong project delivery capability, including complex, enterprise-scale solutions
• Solid understanding of project financials, resource utilisation and margin management
• High-calibre negotiation, stakeholder management and communication skills at all levels
• A continuous improvement mindset with a passion for new technologies and service models
• Availability to travel

Next Steps

If you are excited about driving business growth and shaping the future of mining technology, we would love to hear from you. Apply now or visit www.micromine.com to learn more.