Operations Manager

Boardroom Appointments; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading logistics firm in South Africa seeks a Logistics Manager with 5-8 years of experience. Key responsibilities include enforcing SOPs, optimizing stock storage, and managing operational profits. The ideal candidate should demonstrate strong leadership and decision-making skills, with a deep understanding of warehousing practices. This position emphasizes continuous improvement and effective relationship management, ensuring high service levels in line with company standards. Excellent analytical abilities are essential to succeed.

Qualifications

• 5-8 years in logistics with management experience.
• Knowledge of Occupational Health and Safety Act requirements.
• Understanding of financial principles like budgets and P&L.

Responsibilities

• Ensure all SOPs are known and enforced.
• Maintain optimal stock storage and accuracy.
• Compile, analyse and report required operational data.

Skills

Management and leadership skills

Ability to identify non-conformances

Ability to make decisions

Ability to analyse data

Working knowledge of warehousing and stock control

Job description

Qualifications

• 5-8 years of experience in the logistics/warehouse industry with management roles and responsibilities for at least 4 of the 5-8 years
• Management and leadership skills
• Ability to identify non-conformances as well as opportunities for improvement
• Ability to make decisions
• Ability to analyse data
• Working knowledge of warehousing and stock control practices
• Company's SOPs pertaining to the operation
• Client requirements including cut off times and KPIs
• Financial principles, budgets, P&L, G&Ls and invoicing
• HR and IR regulations, policies, processes and procedures
• Internal and external services pertaining to the operation
• Company IT systems, their role and how they work as well as client IT systems where relevant
• Packaging standards and requirement for warehousing and distribution purposes
• Warehouse layout, ABC calculations and inventory positioning techniques
• Company policies and procedures
• Occupational Health and Safety Act 1993 and the requirements thereof
• ISO 9001 standard
• Use of equipment and maintenance costs

Responsibilities

• Ensure that all Standard Operating Procedures are known, understood, documented, in place, managed and maintained and enforced
• Understand and know how to make use of the various systems in the business
• Ensure optimal storage of stock through maximum utilisation of space (ABC)
• Ensure cycle counts are carried out daily to maintain high stock accuracy levels with minimal losses
• Ensure stock takes are carried out as per the company and customer requirements
• Ensure that all stock is checked and put away on a daily basis
• Ensure that all queries are resolved within 24 hours
• Review operational performance highlighting opportunities for improvement and increased productivity and implementing improvements
• Ensure that all required reports are compiled, analysed and reported on to senior management as per the required periods
• Ensure action based on analysis of report information
• Ensure that the WIP report and statuses are maintained and that all PODs are controlled
• Ensure that discipline is instilled and maintained in the operation
• Provide support to ensure that all orders are planned, picked and dispatched on time and correctly, in line with all company Standard Operating Procedures
• Ensure procedures are in place to ensure minimal, if not no claims occur
• Report to management on the functioning of the operation
• Manage and maintain master data including product master and delivery point master applicable to the operation
• Ensure that all the IT systems are working reliably and effectively
• Maintain a good relationship with the customer
• Manage, report on and resolve customer complaints and compliments
• Manage the expectations of the customer and ensure high quality service levels
• Establish and maintain the organisational structure to ensure adequate staffing by recruiting and placing capable staff in order to meet operational requirements
• Ensure succession planning within the operation
• Monitor staff performance
• Manage leave, time and attendance of all staff
• Drive skills development of staff through training and other initiatives as regularly as required
• Identify problem areas and initiate IR and HR processes as required
• Ensure that all HR and payroll records are in place and maintained (Job profiles, competencies, appraisals, wages etc)
• Ensure that all staff are well managed, to improve productivity, reduce overtime and ensure that staff are motivated and productive
• Quality, Health and Safety and KPIs
• Ensure that customer KPIs are known, understood, measured, managed, maintained and reported on monthly
• Ensure continuous improvement receives focus and is implemented
• Ensure pro-active actions are taken within the operation
• Ensure that all QMS procedures are implemented and maintained within the operation.
• Ensure NCRs/NCPs and IOs are raised daily and staff is motivated to use the system to improve the operations.
• Ensure that all NCRs/NCPs and IOs are closed off within the required lead times (5 working days)
• Ensure that QMS targets and objectives are managed and maintained
• Ensure standards of Health and Safety are maintained and that the requirements of the Occupational Health and Safety Act
• Ensure that all monthly checks are carried out as required
• Maintain housekeeping standards on a daily basis
• Ensure that budgets are effectively managed and maintained
• Manage and control all costs within the operation to maintain minimum costs
• Manage the operational profit and losses month to month and report on its status to senior management
• Make operational decisions which will improve the bottom line in parallel with operation efficiencies
• Ensure that all additional operational expenditures (sundry billing) are authorised and recovered where applicable
• Review and comment on monthly operating expenditures
• Manage and maintain low levels of overtime with the goal to eliminate
• MHE and Asset Management
• Ensure that the facility, stock and assets are adequately secured and that all Loss Control policies and procedures are implemented
• Ensure that assets are well maintained, accounted for and reported on as required
• Ensure all MHE requirements in terms of licences, services, load tests, inspections and training are managed and maintained according to regulatory and company requirements
• Ensure that all assets and MHE are optimally utilised