Operations Manager

Bidvest Prestige; Durban; On-site; ZAR 450,000 - 600,000; Full time

Job summary

A leading property management firm seeks an Operations Manager in Durban to manage cleaning operations, ensure compliance with service level agreements, and lead staff effectively. Candidates must have a diploma in Property Management and 3 years' relevant experience. Strong communication and analytical skills are essential, alongside proficiency in MS Office tools. This position offers a chance to contribute to strategic management within a dynamic team.

Qualifications

• 3 years knowledge and experience in the Cleaning / Hygiene industry or Outsourced property services.
• Basic knowledge of HR-related issues and procedures.
• Valid SA Drivers’ License required.

Responsibilities

• Manage operational activities to support the strategic plan.
• Develop systems to ensure service level agreements are adhered to.
• Conduct site visits and report on activities and recommendations.

Skills

Knowledge in the Cleaning / Hygiene industry

Experience in Outsourced property services

Excellent Written Communication

Customer Focus & Quality Management

Negotiation Skills

Analytical Skills & Process Improvement

Education

NQF Level 6: Diploma Property Management or related qualification

SAFMA Certified facilities Supervisor

Matric (Senior Certificate)

Tools

MS Word

MS Excel

MS Powerpoint

MS Project

MS Outlook

PRP

D365

Job description

Overview

Job title : Operations Manager

Job Location : KwaZulu-Natal, Durban

Deadline : October 14, 2025

Role purpose

• To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs)

Main outputs

• Manage the operational activities of the area to support and contribute to the company strategic plan and long-term strategy.
• Develop and Maintain systems to ensure client service level agreement adhered to at all times and relationship with client contact person and accounts person.
• Establish and monitor a cleaning plan for each building in accordance with the service level agreements
• Conduct site visits of allocated sites and report on activities, results and recommendations.
• Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment
• Control and management of Company assets.
• Implement cleaner work schedules and evaluate and manage performance; Adhere to company policy and procedures
• Ensure to maintain health and safety requirements on sites, keep safety file up to date
• Ensure the staff is trained on Health and Safety as required by the OSH Act
• Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts
• Manage direct expenses and overheads, and all factors affecting the profitable performance of the area
• Provide monthly horizontal feedback and variance explanations

Qualifications and skills

The Applicant must meet the following requirements :

• NQF Level 6 : Diploma Property Management, Project Management, Operations Management or related formal qualification
• SAFMA Certified facilities Supervisor
• Matric (Senior Certificate)
• Valid SA Drivers’ License
• 3 years Knowledge and experience in the Cleaning / Hygiene industry or Outsourced property services
• Basic knowledge of HR related issues and procedures; Property Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP, D365
• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

Fundamental competencies

• Initiative / Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Capacity Building
• Coaching
• Customer Focus & Quality Management
• Negotiation Skills
• Analytical Skills & Process Improvement
• Financial Planning and Strategy
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning, Strategic Thinking & Strategic Planning
• Excellent Oral Communication
• Administrative / Management jobs