Operations Manager

Gijima Holdings; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT services company in Cape Town is seeking an Operations Manager to oversee network infrastructure and ensure adherence to customer standards. The ideal candidate will have 5-7 years of experience in operations management, strong leadership capabilities, and relevant certifications like ITIL and PMP. Responsibilities include developing network strategies, managing incidents, and optimizing network capacity. This role offers a dynamic environment focused on managing and improving network services.

Qualifications

• 5 – 7 years experience in operations management.
• Experience in management of operations.
• Experience in strategy design and implementation.

Responsibilities

• Develop network plans to adhere to Customer Network Plan.
• Ensure optimal long-term expansion of the network.
• Manage incident management to meet SLAs.

Skills

Leadership and People management

Financial management

Strategic perspective

Communication skills

Interpersonal skills

Analytical and problem-solving skills

Education

Grade 12 (NQF 4)

IT Business related qualification

Tools

ITIL

PMP

Job description

Duties & Responsibilities

Developing specific plans to ensure that the Customer Network Plan is adhered to, this entails:

• iOS Upgrade planning aligned to the remediation of vulnerabilities
• Review of the configuration templates aligned to CIS standard
• Producing network designs in accordance with Customer approved standards
• Develop and update network diagrams for projects
• Liaising with regional network specialists and operations with regards to implementation

Network capacity and implementation planning by:

• Facilitating network planning by optimizing network capacity and configuration
• Ensuring optimal long‑term expansion and refurbishment of the network by developing network expansion and refurbishment master plans fully integrated with the Customer Network Plan
• Ensuring that the regional network planning and implementation is coordinated
• Performing complex network configuration and network capacity analysis of Customer's network

Manage the Implementation, maintenance and support of the Customer network infrastructure by:

• Performing support functions as agreed, which include the development and implementation of planning, of all policy and standards as prescribed by Customer
• Performs regular system and project audits to ensure conformance
• Manage the resolution of complex network issues
• Manage and plan the continuous maintenance of the network infrastructure which involves testing, upgrades and deployment
• Optimising infrastructure capabilities in line with best practice
• Manage Contractual Obligations
• Staff Training Plans to meet the skills requirement of the Customer Contract
• Manage all BAU project in the environment
• Review major network changes
• Ensure that all network components are being monitored
• Manage incident management on a day‑to‑day basis to ensure that all SLAs are met

Desired Experience & Qualification

FORMAL EDUCATION: Grade 12 (NQF 4). IT Business related qualification (desirable)

EXPERIENCE: 5 – 7 years experience in operations management with experience in:

• Management of operations
• Network services and solution support
• Strategy design and implementation
• Experience in Vendor/Supplier management

TECHNICAL / LEGAL CERTIFICATION:

• Information Technology Infrastructure Library (ITIL)
• Project Management Professional (PMP)

Key Competencies

• Knowledge of HR principles and resource management
• Management of the Production environment
• Networking technology and the wider IT Infrastructure
• ITIL and other relevant Frameworks
• Project Management principles
• Contracts Management
• Procurement procedures and processes
• Strategic understanding of the technical vs. business environment

Key Skills

• Leadership and People management
• Financial management, budgeting, actuals and forecasting
• Strategic perspective of technical vs. business environment
• Communication skills (both written and verbal)
• Interpersonal skills: effective collaboration across levels and within teams
• Analytical and problem‑solving skills

Personal Attributes

• Deciding and Initiating action
• Analysing
• Creating and Innovating
• Formulating strategies and concepts
• Planning and Organising
• Delivering results and meeting customer expectation
• Coping with pressures and setbacks
• Entrepreneurial and commercial thinking

Interested?

Preference will be given to designated individuals within the employment equity framework of Gijima.