Operations Manager

The Legends Agency; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A vibrant digital agency in Cape Town seeks an Operations Manager to ensure operational excellence and manage a remote team. This role demands over 5 years of experience in operations management, strong leadership skills, and proven HR experience. Responsibilities include overseeing workflows, handling client escalations, and driving process improvements. A dynamic environment awaits where you can make a significant impact, with generous paid leave and access to mental health resources.

Benefits

25 days paid leave annually

Birthday off

Up to 7 days paid sick leave

Access to online mental health platform

Qualifications

• 5+ years experience in operations management, ideally in a digital agency.
• Strong leadership skills with experience managing remote teams.
• Proven experience in HR, recruitment, and credit control.

Responsibilities

• Oversee day-to-day operations and manage a remote team.
• Handle client escalations and operational issues efficiently.
• Drive process improvements and optimize workflows.

Skills

Operations management

Leadership

Problem-solving

Organizational skills

Multitasking

Interpersonal communication

Job description

Drive Operational Excellence at a Fast-Growing Digital Agency

About Our Client

Our client is a vibrant, rapidly expanding digital agency delivering standout work across multiple sectors. With a strong commitment to innovation, team collaboration, and outstanding client service, they've built a dynamic environment where each team member plays a vital role in shaping success. If you're driven by systems, structure, and continuous improvement, this is your chance to make an impact.

The Role: Operations Manager

As the Operations Manager, you'll be the operational backbone of the agency, ensuring day-to-day activities run smoothly while supporting both people and processes. From workflow oversight and HR functions to credit control and managing a growing team, you'll be key to maintaining performance, solving problems, and driving efficiency across the board. You'll also step in to manage the business when directors are unavailable.

Key Responsibilities

• Minimum 5 years of experience in operations management, preferably within an agency or service-based environment
• Lead and support a remote team of ±10 staff, ensuring performance, deadlines, and collaboration
• Manage future Operations Assistants, including onboarding, delegation, and performance tracking
• Handle client escalations and operational issues, providing swift and effective resolutions
• Oversee credit control processes, including overdue invoice follow-ups and client liaison
• Drive process improvement and implement systems to optimise operational workflows
• Collaborate with department heads to ensure alignment with business goals and client expectations
• Identify cost-saving and productivity-enhancing opportunities
• Manage a team of freelance copywriters
• Step in for directors as needed to maintain operational continuity

About You

• 5+ years in operations management, ideally in a digital agency or service-led business
• Strong leadership and people management skills, comfortable managing distributed teams
• Proven experience in HR, recruitment, and credit control
• Exceptional organisational and multitasking abilities
• Proactive problem solver who thrives under pressure
• Clear communicator with strong interpersonal skills
• Able to work independently in a fully remote setup and provide own equipment
• 25 days paid leave annually, plus your birthday off
• Up to 7 days paid sick leave per year
• Access to a leading online mental health and therapy platform