Operations Manager

Elchemie; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading cleaning and support services company is seeking an experienced Operations Manager for their Cape Town location. The role involves overseeing multiple client sites, ensuring service delivery and operational excellence. The ideal candidate will have at least 5 years in operations management, strong leadership skills, and a solid understanding of budgeting and compliance. A competitive salary package is offered, along with opportunities for professional growth.

Benefits

Competitive package

Long-term growth potential

Leadership development opportunities

Qualifications

• Minimum 5 years’ experience in operations or facilities management.
• Strong understanding of budgeting, contracts, SLAs, and cost controls.
• In-depth knowledge of South African H&S legislation and compliance.

Responsibilities

• Lead and supervise all daily contract operations focusing on client satisfaction.
• Build and manage strong supplier and client relationships.
• Oversee new site launches, transitions, and contract handovers.
• Manage operational budgets and resource planning.

Skills

Leadership

Client-facing capabilities

Resource planning

Operational excellence

Problem-solving

Education

Relevant management qualification

Job description

Operations Manager

Location : Milnerton, Western Cape

Industry : Facilities & Cleaning Services | Experience : 5 - 10 years

Type : Full-time | Environment : High-performance, people-centric, client-driven

About the Role

We’re looking for an Operations Manager to lead service delivery and drive customer satisfaction across multiple client sites in the Western Cape. This is a fast-paced, hands-on role for someone who thrives on achieving operational excellence, building strong client partnerships, and leading high-performing teams.

You’ll play a pivotal role in managing people, performance, and profitability—ensuring service contracts run smoothly while continuously improving quality, compliance, and results.

Make your mark where leadership meets service delivery. Grow within a values-based organization that prioritizes excellence.

What You’ll Be Doing

• Lead and supervise all daily contract operations with focus on client satisfaction
• Build and manage strong supplier and client relationships
• Oversee new site launches, transitions, and contract handovers
• Monitor delivery of SLAs, cost management, and service quality
• Ensure prompt resolution of issues and proactive client engagement
• Manage operational budgets, wage control, and resource planning
• Conduct regular audits and risk reviews to meet H&S compliance
• Perform leadership duties such as staff reviews, performance discussions, and team development
• Collaborate with management on strategic planning and reporting
• Identify growth opportunities through upselling and relationship development

What You’ll Need

Minimum 5 years’ experience in operations or facilities management (preferably in cleaning or hospitality support services)

Strong leadership, resource planning, and client-facing capabilities

Solid understanding of budgeting, contracts, SLAs, and cost controls

In-depth knowledge of South African H&S legislation and compliance

Ability to develop teams, manage performance, and promote accountability

Experience in forecasting, reporting, and delivering business KPIs

A proactive, reliable, and solutions-driven approach

Relevant management qualification (advantageous)

What’s In It for You

Lead operations for a national leader in cleaning and support services

Make an impact through operational transformation and service excellence

Be part of a collaborative, values-driven culture

Competitive package : R30 000 CTC (includes 5.25% Provident Fund contribution)

Long-term growth potential with leadership development

A Few Things to Know

This role involves overseeing multiple sites, teams, and operational portfolios

You’ll need to manage both daily operations and strategic reporting

You’ll be responsible for ensuring site compliance with Covid-19 and safety protocols

Ready to Apply?

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