OPERATIONS LEAD : SAMSUNG

Smollan; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading operational management firm in Gauteng is seeking an experienced National Operations Manager. This role involves overseeing the National Operations team, implementing strategies, and maintaining key relationships with retail and wholesale customers. Responsibilities include driving operational efficiencies, stakeholder management, and ensuring profitability. The ideal candidate will have strong leadership skills and a proven ability to exceed business goals. This position is critical for sustaining growth in a competitive market.

Qualifications

• Proven ability to drive operations efficiencies and implement corrective actions.
• Experience in stakeholder management and relationship building.
• Strong conceptual selling and negotiating skills.

Responsibilities

• Lead and manage the National Operations team.
• Implement strategy and business processes.
• Drive operational efficiencies and improve processes.

Skills

Industry & business awareness

Judgement & decision making

Transformative leadership

Sales orientation

Coaching & development of others

Performance & results driven

Job description

Job Summary

To lead and manage the National Operations team, ensuring stakeholder satisfaction and retention. Further, to build, expand and leverage key relationships with retail / wholesale customers in area of responsibility.

Key Responsibilities and Deliverables

Strategy Implementation

• Responsible for the implementation of strategy, structure and business processes under management.

Development of Tactical Plans

• Partake in collaborative strategic planning with the customer and key constituents to ensure alignment on critical KPI’s.
• Cultivate new business in area of scope to drive increased revenue and profit through conceptual and strategic selling methodologies and effective negotiating.
• Ensure comprehensive understanding of customer strategic objectives through interaction with relevant stakeholders.
• Negotiate tactical plans, implementation, finance and objectives to agree and sign-off for implementation and execution.
• Consult with relevant stakeholders to provide operational complexities.
• Design organisational structure to ensure delivery of objectives.
• Continuously review current service methodology and drive innovative thinking in line with market and client trends.

Operations Management

• Drive operations efficiencies and exceptions, obtain information for discrepancies, and implement corrective action where necessary.
• Build effective operational structures within the division to ensure capacity to achieve or exceed business needs.
• Design and implement efficient and effective business processes to ensure the highest possible output.
• Create frequent and relevant collaboration and communication engagements with all critical customer personnel to drive visibility and value quantification.
• Monitor call cycle activities and revise call cycles if required.
• Assess impact of call cycles against budgets, LRA and Basic Conditions of Employment.
• Communicate and agree on point of purchase standards, and subsequently review and monitor implementation.
• Ensure Sales Team Adheres to Parameters.
• Communicate engagements with all critical customer personnel to drive visibility and value quantification.
• Obtain operational information from the principal.
• Identify, develop and execute opportunities and ad-hoc initiatives to increase sales and profitability.
• Ensure distribution methods are effective and efficient and identify potential problems and ensure resolution timeously.
• Manage assets to ensure optimisation.
• Achievement of Operational Objectives, Profitability, Sustainability and Financial Targets.
• Regularly analyse relevant data to ensure milestones are met.
• Create plans to address identified areas and meet objectives.
• Gather feedback from team and develop short term tactical plans to enhance performance.
• Identify, develop, implement and manage systems and processes to ensure delivery of objective.
• Compile divisional forecasts and budgets and present to Client Executive for sign-off.
• Implement, monitor and manage budget.
• Identify and investigate exceptions, ensuring resolutions.
• Ensure sustainability and growth of profitability.
• Ensure cost containment and maximize income and available resources.
• Communicate budget to divisional managers and sales team.

Stakeholder Management

• Actively build, maintain and grow strong relationships with stakeholders.
• Work to align Group and customer objectives with business plans.
• Attend regular meetings to update customer and Group, review plans and optimize processes.
• Manage customer expectations and manage reputation.
• Draft, implement and maintain customer contact matrix and ensure adherence to plans.
• Priorities and manage competing demands and expectations.
• Identify cross selling opportunities to clients and customers.

Key Competencies

• Industry & business awareness
• Judgement & decision making
• Transformative leadership
• Conceptual thinking
• Change leadership
• Sales orientation
• Coaching & development of others
• Establishing networks
• Impact & influence
• Emotional maturity
• Team leadership
• Performance & results driven