Operations Lead, Customer Experience

Trending Talent Solutions; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A contact center solutions provider in Durban is seeking an Operations Manager to oversee multiple customer service teams, drive performance, and ensure exceptional service delivery. The ideal candidate has at least 3 years of experience in operations management within a customer service environment, strong leadership skills, and proficiency in analytical tools. This full-time position offers a dynamic work environment focused on team development and customer satisfaction.

Qualifications

• Minimum 3 years' experience in operations management within customer service.
• Proven experience leading large teams.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee day-to-day operations of customer service teams.
• Drive performance to meet KPIs and customer satisfaction.
• Lead and mentor Team Leaders and Customer Service Executives.

Skills

Operations management experience

Team leadership

Analytical skills

Exceptional communication

CRM proficiency

Tools

MS Office

Excel

Power BI

Job description

A contact center solutions provider in Durban is seeking an Operations Manager to oversee multiple customer service teams, drive performance, and ensure exceptional service delivery. The ideal candidate has at least 3 years of experience in operations management within a customer service environment, strong leadership skills, and proficiency in analytical tools. This full-time position offers a dynamic work environment focused on team development and customer satisfaction.