Operations Lead

Emmington; Remote; ZAR 30 000 - 50 000; Full time

Job summary

A remote-first business based in South Africa is seeking an Operations Lead to manage day-to-day operations and improve client experiences. This hands-on role requires strong organisational and project management skills, ensuring efficient workflows across multiple clients. The ideal candidate will communicate effectively, work independently, and adapt quickly to changing situations. The position offers competitive salary, a flexible work environment, and opportunities for growth within a scaling company focused on AI-driven technology.

Benefits

100% remote work

Paid Time Off

Growth opportunities

Exposure to AI technologies

Qualifications

• Proven experience in an operations, project management, or coordination role.
• Strong organisational skills with the ability to manage multiple priorities.
• Comfortable working with technology and AI-based platforms.

Responsibilities

• Own and manage operational workflows across client projects.
• Oversee client onboarding and ensure all required information is organised.
• Maintain documentation, processes, and internal systems.

Skills

Organisational skills

Project management

Client communication

Autonomous work

Problem-solving

Adapting to feedback

Team coordination

Written communication

Tools

Slack

Google Workspace

Job description

AI Search King | Fully Remote | South Africa-based

About AI Search King

AI Search King helps businesses position themselves for the future of search — where visibility is driven not only by traditional SEO, but by AI-powered search engines and answer-based discovery. We work with clients in the US and UK markets, helping them build authority, relevance, and long-term visibility in an AI-first search landscape.

We are a growing, remote‑first business and are looking for a capable Operations Lead to help us deliver excellent client experiences and keep our internal systems running smoothly as we scale.

The Role

As Operations Lead, you will be responsible for overseeing day‑to‑day operations, managing client onboarding and communication, coordinating delivery, and supporting the wider team. This is a hands‑on role suited to someone who is highly organised, proactive, and comfortable working independently in a fast‑moving environment.

You will act as a key link between clients, internal team members, and leadership.

Key Responsibilities

• Own and manage operational workflows across client projects
• Oversee client onboarding and ensure all required information is collected and organised
• Act as a primary or secondary point of contact for clients, ensuring clear, professional communication
• Coordinate internal team members and ensure tasks are delivered on time
• Maintain documentation, processes, and internal systems
• Identify inefficiencies and suggest improvements to workflows and operations
• Support project management across multiple clients and deliverables
• Handle client queries or issues calmly, professionally, and efficiently
• Provide regular updates and reporting to leadership

Must-Have Experience & Skills

• Proven experience in an operations, project management, or coordination role
• Strong organisational skills with the ability to manage multiple priorities
• Comfortable working with technology, tools, and AI‑based platforms
• Confident communicating with clients in a professional, clear manner
• Ability to work autonomously while also collaborating with a team
• Calm, solution‑oriented approach under pressure
• Open to feedback and able to adapt quickly
• Comfortable managing or coordinating team members
• Strong written and verbal communication skills

(Formal qualifications are not required — experience and capability matter more to us.)

Nice-to-Have Experience

• Customer support or client success experience
• Experience working with international clients (US / UK markets)
• Familiarity with remote work tools (e.g. Slack, Google Workspace, project management tools)
• Exposure to marketing, SEO, or digital services environments

Working Hours & Location

• Fully remote
• Based in South Africa
• Working with US and UK clients (some flexibility in working hours required)

The Ideal Person

• Is naturally organised and detail‑oriented
• Thinks ahead and anticipates problems before they arise
• Is confident working independently but enjoys being part of a team
• Can take ownership of responsibilities without needing constant direction
• Communicates clearly, professionally, and with empathy
• Is comfortable leading others when needed

What We Offer

• 100% remote work
• Paid Time Off
• Opportunity to grow with a scaling business
• Exposure to cutting‑edge AI and search technologies
• A collaborative, feedback‑driven working environment
• Real ownership and responsibility in your role
• Competitive salary