Operations Excellence Lead

S&P Global; Cape Town; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading data solutions provider is seeking an Operations Excellence Lead in Cape Town. This role is pivotal in building and sustaining an operational framework to ensure visibility and continuous improvement across technology portfolios. With a strong focus on stakeholder engagement and governance, the individual will define portfolio standards, establish time tracking compliance, and deliver insightful dashboards to leadership. Ideal candidates will have significant experience in program management and robust stakeholder communication skills.

Benefits

Health care coverage

Flexible downtime

Continuous learning opportunities

Financial wellness programs

Family friendly perks

Qualifications

• Proven ability to drive adoption through training and documentation.
• Strong understanding of portfolio management principles and financial accountability.
• Experience with reporting and analytics tools for portfolio management.

Responsibilities

• Define and maintain standards for portfolio data.
• Establish time tracking governance and compliance.
• Deliver dashboards with real-time portfolio insights.
• Run governance forums and decision logs.
• Operate feedback loops for process improvement.
• Lead training sessions and create user guides.

Skills

Stakeholder management

Communication skills

Governance frameworks

Reporting and analytics

Change management

Education

8–14 years in portfolio/program management

Tools

Azure DevOps

Jira

Job description

About the Role

Grade Level (for internal use): 11

We are hiring an Operations Excellence Lead to build and sustain the operating framework that enables visibility, governance, and continuous improvement across MI Technology’s portfolio. This role is not tied to a single program or tool—it is a permanent capability focused on portfolio health, time tracking compliance, and operational governance. You will design processes, integrate data, and drive adoption of practices that help leadership make informed decisions and deliver on strategic priorities.

This is an individual contributor role with extensive stakeholder engagement across business and technology teams, with the potential to evolve into a people‑leader role as the function scales.

The Team

You will join OCTO – Business Operations (MI Technology), partnering with portfolio leaders, finance, engineering, and business enablement teams. The team’s mission is to provide clarity, accountability, and efficiency across the technology investment landscape.

Responsibilities and Impact

• Portfolio Management Framework: Define and maintain standards for portfolio and program data, ensuring accuracy, completeness, and timely updates across all delivery ecosystems.
• Time Tracking Governance: Establish and enforce policies for time booking, compliance monitoring, and reporting to support financial and operational transparency.
• Integrated Reporting: Deliver dashboards and scorecards that provide leadership with real‑time insights into portfolio health, resource allocation, and progress against strategic goals.
• Operational Governance: Run governance forums, maintain decision logs, and ensure adherence to operating rhythms for planning, execution, and review cycles.
• Continuous Improvement: Operate a feedback loop to refine processes, improve user experience, and identify automation opportunities.
• Stakeholder Enablement: Lead training sessions, create user guides, and maintain a community of practice to drive adoption of standards and tools.
• Change Leadership: Manage the impact of new processes and tools, ensuring smooth transitions and sustained adoption across teams.

What’s in it for you

• Strategic Impact: Shape how MI Technology plans, tracks, and delivers its most critical initiatives.
• Enduring Scope: A role anchored in governance and continuous improvement, not limited to a single platform rollout.
• Growth Path: Exposure to senior leadership and the opportunity to expand into people leadership as the function matures.

What We’re Looking For

Basic Required Qualifications

• 8–14 years in portfolio/program management, business operations, or product operations with a track record of building scalable governance frameworks.
• Strong understanding of portfolio management principles, time tracking practices, and financial accountability in a technology environment.
• Excellent stakeholder management and communication skills; ability to influence without authority.
• Experience with reporting and analytics tools for portfolio and resource management.
• Proven ability to drive adoption through training, documentation, and change management.

Preferred Qualifications

• Familiarity with PPM/ALM tools and integration patterns (e.g., Azure DevOps, Jira, or similar).
• Certifications such as PMP, SAFe, or Lean Six Sigma.
• Experience in continuous improvement and operational excellence disciplines.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

Our Mission

Advancing Essential Intelligence.

Our People

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it, we are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in‑class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries.

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person.

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