Operations Director

Concentrix - CA; Johannesburg; On-site; ZAR 1 000 000 - 1 500 000; Full time

Job summary

A global customer experience leader is seeking an experienced Operations Director to lead their team in South Africa. This role involves overseeing daily operations, developing strategic plans, and leading a high-performing team. The ideal candidate will have at least 5 years in operations management with strong analytical and problem-solving skills. A competitive salary and growth opportunities are offered in an inclusive work environment.

Benefits

Opportunity for growth and career advancement

Competitive salary and benefits package

Qualifications

• Minimum 5 years of leadership experience in operations management.
• Proven track record in driving performance improvements.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee daily operations ensuring efficiency.
• Develop and implement strategic plans for organizational goals.
• Lead and mentor a high-performing operations team.
• Collaborate with teams to drive continuous improvement.

Skills

Operations management

Analytical skills

Problem-solving skills

Interpersonal skills

Job description

Join Our Team as an Operations Director at Concentrix!

About Concentrix: Concentrix is a leading global provider of customer experience solutions and technology, dedicated to enhancing business performance for our clients. We are committed to fostering a culture of excellence, collaboration, and innovation.

Position Overview

We are seeking a highly experienced and strategic Operations Director to lead our dynamic team in South Africa. The ideal candidate will have a proven track record of managing large‑scale operations, driving performance improvements, and delivering exceptional customer service.

Key Responsibilities

• Oversee daily operations and ensure efficiency and effectiveness in all processes.
• Develop and implement strategic plans to meet organizational goals.
• Lead, mentor, and develop a high‑performing operations team.
• Collaborate with cross‑functional teams to drive continuous improvement.
• Manage budgets, resources, and operational costs to optimize profitability.
• Ensure compliance with company policies and industry regulations.

Qualifications

• Extensive experience in operations management, with at least 5 years in a leadership role.
• Strong analytical, problem‑solving, and decision‑making skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work in a fast‑paced environment.

Why Join Concentrix?

• Be part of a global leader in customer experience solutions.
• Engage in a collaborative and inclusive work environment.
• Opportunity for growth and career advancement.
• Competitive salary and benefits package.

Concentrix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location: ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Time Type: Full time

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