Operations Coordinator

The Legends Agency; South Africa; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A fast-growing international tech company is seeking an Operations Coordinator to remotely support a UK-based field team. This role involves coordinating daily operations, ensuring quality, and maintaining schedules in a fast-paced environment. Ideal for detail-oriented candidates with strong problem-solving skills. Competitive salary of R27,500 to R30,000 per month offered.

Benefits

Fully remote and flexible work environment

Opportunity to grow within a global operations team

Supportive team culture

Qualifications

• Experience in field service coordination or logistics.
• Comfortable working independently in a remote environment.
• Stable internet connection and availability during UK business hours.

Responsibilities

• Coordinate planning, task routing, and scheduling for a UK-based team.
• Track installations and system updates.
• Review completed jobs for quality and accuracy.

Skills

Detail-oriented

Problem-solving abilities

Fluent in written and spoken English

Organizational skills

Tools

CRM platforms (e.g., Zoho Desk, Zendesk, Intercom)

Job description

Job Title
Operations Coordinator (Remote South Africa-Based)

Location
Remote (South Africa-Based)

Working Hours
Full-time
UK-aligned hours
Includes some weekend support (on a rota basis, 10 am- midnight UK time)

Reports To
Head of Operations

Salary Range
R27,500 R30,000 per month

Overview

A fast-growing international tech company is looking for a detail-obsessed, cool-headed, and highly organised Operations Coordinator to support and coordinate a UK-based field team. This role is hands-on and critical to the smooth execution of day-to-day installations, customer logistics, and system updates. You\'ll manage team schedules, review job completion quality, and ensure operational standards are consistently met.

Key Responsibilities

• Coordinate daily planning, task routing, and scheduling for a UK-based field team
• Track installations, network refreshes, and technical system updates
• Review completed jobs to ensure quality, accuracy, and consistency
• Liaise with venues and partners regarding logistics, updates, and support needs
• Use internal systems (e.g., CRM and ticketing tools) to maintain accurate records
• Quickly identify, troubleshoot, and escalate operational blockers
• Ensure service level agreements (SLAs) and timelines are met
• Support process improvements that enhance team efficiency and service quality
• Participate in weekend shifts as part of a rotational support schedule
• Highly organised, with exceptional attention to detail
• Proactive and solutions-driven, with strong problem-solving abilities
• Able to work under pressure and manage shifting priorities
• Experience using CRM or support platforms (e.g., Zoho Desk, Zendesk, Intercom)
• Fluent in written and spoken English
• Comfortable working independently in a remote environment
• Stable internet connection and availability during UK business hours

Desirable (Nice to Have)

• Experience in field service coordination or logistics
• Familiarity with IoT, hardware, or tech installations
• Experience working with or supporting UK or international teams
• Basic technical troubleshooting ability

What\'s on Offer

• Fully remote, flexible work environment
• Opportunity to grow within a global operations team
• Exposure to a fast-growing, tech-enabled international business
• Supportive team culture and clearly defined performance metrics
• Training and development tailored to individual strengths