Operational Support General Manager

The Recruitment Guy (Pty) Ltd; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading national company in equipment services is seeking a highly experienced Operational Support General Manager in Johannesburg. This senior leadership role requires a strong track record in operations management, driving profitability, ensuring customer satisfaction, and guiding strategic support functions across multiple regions. The ideal candidate will possess at least 10 years of senior management experience in an operationally intensive environment and strong technical expertise in related industries.

Qualifications

• Min 10 years of senior management experience in an operationally intensive environment.
• At least 5 years’ experience in equipment-related industries.
• Strong experience in OEM technical liaison and equipment performance optimisation.

Responsibilities

• Lead and direct technical and service support functions.
• Ensure operational excellence in equipment performance.
• Manage and guide decentralised repair and aftersales execution.

Skills

Operations Management

Technical Excellence

Budget Control

Customer Satisfaction

People Management

Education

Relevant post-matric qualification (Degree) in operations, engineering, or business management

Job description

Operational Support General Manager required in Johannesburg.

A leading national company servicing multiple sectors within the equipment services sector is seeking a highly experienced Operational Support General Manager to take ownership of technical, service, and operational support functions across multiple regions.

This senior leadership role is suited to an individual with a strong track record in operations management, equipment services, and technical excellence, who can drive profitability, ensure customer satisfaction, and guide strategic support services across the organisation.

Industry: Equipment Services.

Salary: Market-related senior executive package, negotiable on experience.

Equity: Affirmative Action / Employment Equity candidates.

Duties and Responsibilities:

• Lead and direct technical and service support functions, including centralised and regional repair/service facilities.
• Ensure operational excellence in equipment performance, aftersales service, and technical standards.
• Provide strategic support to regional operations in meeting both internal and customer requirements.
• Manage and guide decentralised repair and aftersales execution across regions.
• Act as the primary liaison for OEMs and technical partners, ensuring quality communication and alignment.
• Take accountability for budget performance – including revenue, operational expenditure, and profitability (EBITDA/ROIC).

Requirements:

• Matric (Grade 12/N3) essential; a relevant post-matric qualification (Degree) in operations, engineering, or business management will be an advantage.
• Min 10 years of senior management experience within an operationally intensive environment.
• Proven track record in budget control, revenue growth, and cost management.
• At least 5 years’ experience in equipment-related industries (rental, sales, or technical services) – exposure to material handling, work-at-height, or industrial equipment will be advantageous.
• Strong experience in OEM technical liaison and equipment performance optimisation.

Candidate Profile:

• Commercially astute with the ability to balance profitability and operational delivery.
• Hands-on leader with excellent people management and cross-regional support capabilities.
• Strategic thinker with a technical mindset and the ability to drive continuous improvement.
• Excellent communicator, capable of managing OEM partnerships and customer expectations at an executive level.