Operation Support Resource

PayTech Nexus Ltd; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A prominent financial institution in Johannesburg is seeking an Operation Support Resource for a 12-month contract. This role requires over 7 years of relevant experience to provide backend and customer-facing operational support. Responsibilities include overseeing reconciliation processes, implementing new procedures, and training team members. Ideal candidates will possess strong analytical skills, a deep understanding of payment systems, and a commitment to customer service excellence.

Qualifications

• 7+ years experience in operations support within a financial institution.
• Strong analytical skills for dispute resolution.
• Attention to details for compliance and data accuracy.
• Customer service experience.

Responsibilities

• Assessment and reviewing of reconciliation and settlement processes.
• Design new reconciliation processes including a reconciliation repository and traceable audit.
• Implement and execute reconciliation processes and products.
• Run daily reconciliation processes for the bank.
• Review processes periodically.
• Update processes and training material.

Skills

Fraud prevention tools

Payment systems

Analytical skills

Customer service

Attention to details

Job description

JOB TITLE: Operation Support Resource

TERM: 12 Months

LOCATION: Johannesburg

RELEVANTEXPERIENCE: 7+ years experience

MANDATORYREQUIREMENTS*:Understanding of fraud preventiontools; Knowledge of payment systems

PURPOSE OF JOB

To provide backend or customer-facing operation support within a financial institution

TASKS

Core Responsibilities and Accountabilities

1. Assessment and reviewing of reconciliation and settlement processes.
2. Design - New process of reconciliation including reconciliation repository and traceable audit
3. Development - Implementation and execution of reconciliation process and product.
4. Reconciliation Go-Live
5. Daily run of reconciliation process for the Bank
6. Reviewing these processes periodically (e.g., every quarter)
7. Updating process and training material:

a) Training of new Client reconciliation team members

b) Preparing and delivering handover and documentation to the Client team(s)

Knowledge and Experience

• Knowledge of payment systems
• Familiarity with operations management systems
• Understanding of fraud prevention tools.
• Strong analytical skills for dispute resolution
• Customer service experience
• Attention to details for compliance and data accuracy