Operation Lead, ZA Operations

Amazon; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading global e-commerce company in Johannesburg seeks an experienced Operations Lead/Supervisor. You will measure workflows, support and train team members, and collaborate to optimize processes in a dynamic environment. Candidates should possess a bachelor's degree in a relevant field, relevant experience, and strong analytical skills. Join us in delivering exceptional service and operational excellence.

Qualifications

• 1+ years of experience in a customer-facing, warehousing, logistics, or manufacturing environment.
• Experience with Excel and Microsoft Office applications.
• Familiarity with capacity planning concepts.

Responsibilities

• Measure and monitor workflows and provide performance information.
• Support and train employees to ensure great service.
• Work with other departments to find solutions to common issues.

Skills

Customer-facing environment experience

Microsoft Office proficiency

Excel experience

Analytical and data interpretation skills

Process improvement methodologies

Education

Bachelor's degree in Business/Supply Chain/Engineering

Tools

Business intelligence tools

Job description

Overview

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life

As an Operations Lead/Supervisor, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.

You’ll escalate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Experience with Microsoft Office products and applications
• Experience with Excel
• Bachelor's degree in Business, Supply Chain, Engineering, or related field
• Experience in transportation or logistics, or related field
• Familiarity with capacity planning concepts
• Experience with business intelligence tools, strong analytical and data interpretation skills
• Background in peak season operations
• Experience with process improvement methodologies

Equal opportunity and accommodations

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the website for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.