Onsite Desktop Engineer

First Technology Pty Ltd; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A technology services company based in Gauteng is seeking an experienced IT Technician. The ideal candidate will have expertise in Microsoft services and provide technical mentorship to junior engineers. You will be responsible for resolving complex incidents and writing documentation for standard procedures. Required qualifications include Grade 12 and A+/N+ certifications. The company values strong communication skills and knowledge of third-party applications. This is a full-time position with potential overtime requirements.

Qualifications

• Senior level of experience in Microsoft services.
• Mid-level experience required in Mimecast and Anti-Virus.
• Entry-level experience in Group Policy and Azure Active Directory.

Responsibilities

• Be a technical escalation point for incidents.
• Mentor lower tiered Engineers.
• Write Work Instructions and Standard Operating Procedures.

Skills

Microsoft Windows for Endpoints

Microsoft Office

Microsoft Office 365 Suite

Desktop and Laptop hardware fundamentals

Mimecast

Anti-Virus

Microsoft Active Directory On-Premise

Microsoft Group Policy

Microsoft Azure Active Directory

Network – Firewall, Switches, Access Points, Routers and Controllers

Network – WAN and LAN fundamentals

Third-Party Applications (e.g., Exclaimer, Code 2, Sage, M-Files)

Education

Grade 12

A+ and N+

Microsoft 365 Certified: Endpoint Administrator Associate

Bachelor’s Degree in Computer Science or Information Technology Diploma

Job description

Role and Responsibilities

Have a senior level of experience and understanding in the following services:

• Microsoft Windows for Endpoints
• Microsoft Office
• Microsoft Office 365 Suite
• Desktop and Laptop hardware fundamentals

Have a mid-level of experience and understanding in the following services:

• Mimecast
• Anti-Virus
• Microsoft Active Directory On-Premise

Have an entry-level experience and understanding in the following services:

• Microsoft Group Policy
• Microsoft Azure Active Directory
• Network – Firewall, Switches, Access Points, Routers and Controllers
• Network – WAN and LAN fundamentals
• Third-Party Applications (Not Limited To) – Exclaimer, Code 2, Sage, M-Files

Have the ability to perform the following functions:

• Be a technical escalation point to resolve incidents which lower tiered Engineers are unable to
• Be a mentor to lower tiered Engineers
• Ability to write Work Instructions and Standard Operating Procedures for common tasks
• Work within a Service Desk ticketing application and ensure that tickets assigned to you are communicated on and resolved with SLA
• Assist Operations Managers with technical queries when needed
• Be willing to work unscheduled overtime if required

Qualifications and Education Requirements

• Grade 12 – Required
• A+ and N+ - Required
• Microsoft 365 Certified: Endpoint Administrator Associate – Beneficial
• Bachelor’s Degree in Computer Science or Information Technology Diploma - Beneficial

Preferred Skills

• Excellent verbal communication
• Excellent written communication by following email etiquette best practice
• Ability to work independently and unsupervised
• Ability to work in a multi-tenanted environment
• Ability to work with other Business Units and Vendors with the primary goal being providing exceptional service to the customer
• Interest in wanting to keep abreast of technology in the IT industry
• Interest in wanting to keep obtained certifications updated and willing to certify in new technologies in accordance with the business strategy and personal roadmap
• 2-3+ years of experience in a similar technical role