Online Customer Service Representative – Remote Position

Mashreq Bank; Remote; ZAR 240 000 - 300 000; Full time

Job summary

A leading financial institution is seeking a motivated Online Customer Service Representative to provide exceptional service in a remote setting. As the first point of contact, you will ensure efficient resolution of inquiries while maintaining customer satisfaction. This role offers flexible work hours and competitive compensation, making it a great opportunity for those with strong communication skills and a customer-first mindset. Join a supportive team and contribute to enhancing brand reputation.

Benefits

Competitive salary with performance-based incentives

Work-from-home convenience

Professional growth and training opportunities

Supportive and collaborative team environment

Qualifications

• Strong problem-solving skills and ability to think critically under pressure.
• Ability to manage multiple tasks while maintaining high attention to detail.
• Experience in remote work or online communication platforms is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints with empathy and professionalism.
• Maintain detailed records of customer interactions.
• Identify recurring customer issues and report trends.

Skills

Excellent written and verbal communication skills in English

Strong problem-solving skills

Patience and empathy

Proficiency with computers and internet applications

Ability to manage multiple tasks

Familiarity with customer service software

Job description

Job Summary

The Elite Job is seeking a highly motivated and customer-focused Online Customer Service Representative to join our remote team. In this role, you will be the first point of contact for our clients and customers, ensuring exceptional service, prompt responses, and efficient resolution of inquiries. This position offers a flexible, work-from-home opportunity while playing a critical role in maintaining our brand reputation and customer satisfaction.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.

• Provide accurate information about products, services, and policies.

• Resolve customer complaints with empathy, professionalism, and efficiency.

• Maintain detailed records of customer interactions and transactions.

• Identify recurring customer issues and report trends to management for process improvement.

• Collaborate with internal teams to ensure smooth customer experience.

• Assist with onboarding, training, and support for new customers as needed.

• Uphold company standards for quality, professionalism, and customer satisfaction at all times.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong problem-solving skills and ability to think critically under pressure.

• Patience, empathy, and a customer-first mindset.

• Proficiency with computers, internet applications, and basic troubleshooting.

• Ability to manage multiple tasks while maintaining high attention to detail.

• Familiarity with customer service software, CRM tools, or helpdesk systems is a plus.

Experience

• Previous customer service, call center, or support experience preferred but not mandatory.

• Experience in remote work or online communication platforms is an advantage.

• Training will be provided for candidates with strong potential and attitude.

Working Hours

• Full-time or part-time positions available.

• Flexible scheduling options to accommodate different time zones.

• Remote work from the comfort of your home.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and ability to build rapport with customers.

• Time management and organizational skills to handle workload efficiently.

• Ability to work independently and collaboratively in a virtual environment.

• Tech-savvy with ability to quickly learn new tools and software.

• Positive attitude, adaptability, and resilience in handling challenging situations.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home convenience with flexible scheduling.

• Professional growth and training opportunities.

• Supportive and collaborative team environment.

• Recognition programs and career advancement potential.

Why Join The Elite Job?

Joining The Elite Job means being part of a company that values its employees, promotes a positive work culture, and prioritizes customer satisfaction. You will gain meaningful experience, develop valuable skills, and enjoy the flexibility of remote work while contributing to a growing, dynamic organization.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting their experience and motivation for the role to us. Shortlisted candidates will be contacted for an online interview.